Investigando - We are currently investigating a service degradation affecting Zoom Doc Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
May 8, 10:47 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
May 7, 03:11 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
May 6, 17:13 (UTC-04:00) Santiago

Investigando - We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained. Here are the steps we have taken since we became aware of the incident. We have: - Revoked privileged credentials and access tokens associated with affected systems - Deployed patches to enhance system security - Out of an abundance of caution, we rotated certain keys, even though there is no evidence they were misused - Implemented increased monitoring across all platforms While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions. Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page. Steve Proud Chief Information Security Officer
May 2, 14:46 (UTC-04:00) Santiago

Investigando - Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed. Steve Proud Chief Information Security Officer
May 1, 18:30 (UTC-04:00) Santiago

Investigando - Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance. As more information becomes available we will update here.
May 4, 13:11 (UTC-04:00) Santiago

Investigando - Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.
May 3, 21:24 (UTC-04:00) Santiago

Investigando - Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.
May 3, 18:35 (UTC-04:00) Santiago

Investigando - Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-notice) We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
May 2, 14:53 (UTC-04:00) Santiago

Investigando - Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. As more information becomes available we will update here.
May 1, 13:47 (UTC-04:00) Santiago

Investigando - Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance. As more information becomes available we will update here.
May 1, 10:09 (UTC-04:00) Santiago

Investigando - Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
Apr 30, 19:06 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
May 5, 14:13 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
May 5, 14:12 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
May 5, 14:11 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
May 4, 22:01 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
May 4, 19:33 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
May 4, 18:54 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
May 4, 09:45 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Apr 28, 22:14 (UTC-04:00) Santiago