FEN Status

April, 2024

Issues with outbound Zoom Phone calls from Hong Kong to China (Fuente: Status Zoom)

Resuelto - On 4/30 7:05 AM UTC to 7:51 AM UTC, a subset of customers in Hong Kong faced an issue with outbound Zoom Phone calls to China. We have fixed this issue and the incident has been resolved.
Apr 30, 03:05 (UTC-04:00) Santiago

Canvas Data 2 had missing tables and slow job responses (Fuente: Status Canvas)

Resuelto - CD2 users table has some missing records because data is incorrect in Canvas and needed to be fixed. This has been corrected and Canvas Data is functioning normally again.
Apr 24, 04:30 (UTC-04:00) Santiago

Canvas Data 2 not refreshing some data for users in the DUB region since April 11th, 2024 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 22, 11:27 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 19, 11:23 (UTC-04:00) Santiago

Issue with a subset of users experiencing issues accessing Workforce Management (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Apr 21, 05:57 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue where a subset of users were facing issues accessing Workforce management. We will continue to monitor the same & share updates as we have them.
Apr 21, 05:46 (UTC-04:00) Santiago

Investigando - Our monitoring has detected service degradation where a subset of users are experiencing issues accessing Workforce management. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Apr 21, 05:38 (UTC-04:00) Santiago

Some users may be seeing error messages when loading files (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 20, 17:11 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 20, 16:21 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Apr 20, 14:55 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Apr 20, 14:42 (UTC-04:00) Santiago

Certificate error for Zoom Chat (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Apr 19, 23:56 (UTC-04:00) Santiago

Monitoreando - We have resolved the certificate issue with Zoom Chat affecting a subset of users. We will continue to monitor and provide updates as we have them.
Apr 19, 23:47 (UTC-04:00) Santiago

Investigando - We have resolved the certificate issue with Zoom Chat affecting a subset of users. We will continue to monitor and provide updates as we have them.
Apr 19, 23:36 (UTC-04:00) Santiago

Some users may be getting page errors when accessing Google Drive LTI (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 17, 04:48 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 17, 04:43 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 17, 04:39 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 17, 03:31 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 17, 03:08 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Apr 17, 02:56 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 17, 02:44 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 17, 02:04 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Apr 17, 01:42 (UTC-04:00) Santiago

CSV reports may not be generating in Canvas Catalog (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 15, 17:54 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 15, 17:49 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 15, 15:13 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Apr 15, 15:07 (UTC-04:00) Santiago

A subset of users may have faced issues accessing Workforce management. (Fuente: Status Zoom)

Resuelto - On 4/14 4:14 AM UTC - 5:20 AM UTC, a subset of users may have faced issues accessing Zoom Workforce management. We have fixed this issue and the incident has been resolved.
Apr 14, 01:30 (UTC-04:00) Santiago

Delay in Zoom Phone recording within the Canada and Australia regional clusters (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Apr 12, 23:45 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue regarding a delay in Zoom Phone recording within the Canada and Australia regional clusters. We will continue to monitor and provide updates as we have them.
Apr 12, 23:34 (UTC-04:00) Santiago

Identificado - We've identified a delay in Zoom Phone recording within the Canada and Australia regional clusters, we will provide updates as we have them.
Apr 12, 23:15 (UTC-04:00) Santiago

Issues with signing into the Zoom Learning Center (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Apr 10, 08:23 (UTC-04:00) Santiago

Monitoreando - Issues with signing into the Zoom Learning Center has been resolved. We will continue to monitor and provide updates as we have them.
Apr 10, 07:43 (UTC-04:00) Santiago

Investigando - We are investigating the issues with signing into the Zoom Learning Center, we will provide updates as we have them.
Apr 10, 07:23 (UTC-04:00) Santiago

Issues with Zoom meeting affecting a subset of users in Hong Kong and Europe (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Apr 8, 05:30 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues with Zoom meeting affecting a subset of users in Hong Kong and Europe. We will continue to monitor and provide updates as we have them.
Apr 8, 05:10 (UTC-04:00) Santiago

Investigando - We are investigating the issues with Zoom meeting affecting a subset of users in Hong Kong and Europe, we will provide updates as we have them.
Apr 8, 04:47 (UTC-04:00) Santiago

Rollcall attendance not updating grades in Canvas (Fuente: Status Canvas)

Resuelto - Between Apr 8, 2024, 2:57 AM MDT and Apr 10, 2024, 2:57 PM MDT there was a disruption with Rollcall attendance reporting and grade updates. Users were unable to receive attendance reports reliably and did not see points added for attendance in courses.
Apr 8, 04:57 (UTC-04:00) Santiago

Some students unable to submit to assignments when Assignment Enhancements are turned on (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 5, 13:30 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 5, 13:17 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Apr 5, 13:13 (UTC-04:00) Santiago

Investigando - We are currently investigating some students being unable to submit to an assignment when Assignment Enhancements are turned on.
Apr 5, 13:00 (UTC-04:00) Santiago

Some users may be getting page errors when loading Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 3, 18:42 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 3, 18:37 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Apr 3, 18:30 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Apr 3, 18:06 (UTC-04:00) Santiago

Issue with CRC SIP calling in Mexico (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Apr 2, 16:28 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with CRC SIP calling in Mexico. We will continue to monitor and provide updates as we have them.
Apr 2, 16:01 (UTC-04:00) Santiago

Investigando - We are investigating an issue with CRC SIP calling in Mexico. We will provide updates as we have them.
Apr 2, 15:46 (UTC-04:00) Santiago

A small subset of users may have experienced long load times when accessing Canvas. (Fuente: Status Canvas)

Resuelto - Some users may have experienced long load times when accessing Canvas for a short period of time.
Apr 2, 09:30 (UTC-04:00) Santiago

Some Users in EMEA May Encounter Errors When Accessing Catalog (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 2, 06:51 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 2, 06:19 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 2, 06:02 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 2, 05:42 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 2, 05:27 (UTC-04:00) Santiago

Identificado - The ongoing Canvas incident is impacting some Catalog functionality.
Apr 2, 05:12 (UTC-04:00) Santiago

Some Users in EMEA May Encounter Errors When Accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Apr 2, 06:35 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Apr 2, 06:19 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 2, 06:02 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 2, 05:42 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Apr 2, 05:21 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 2, 05:15 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 2, 04:53 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 2, 04:41 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Apr 2, 04:29 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Apr 2, 03:54 (UTC-04:00) Santiago

Issue with AI Compose and Chat Thread Summary (Fuente: Status Zoom)

Resuelto - This incident has been resolved
Apr 1, 19:29 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing intermittent errors for AI Companion Compose and Chat Thread Summary. We will provide updates as we have them.
Apr 1, 14:36 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Apr 1, 14:29 (UTC-04:00) Santiago

Identificado - We have identified the issue causing intermittent errors for AI Companion Compose and Chat Thread Summary. We will provide updates as we have them.
Apr 1, 14:29 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing intermittent errors for AI Companion Compose and Chat Thread Summary. We will provide updates as we have them.
Apr 1, 14:10 (UTC-04:00) Santiago

Issue with Zoom's billing & payment pages. (Fuente: Status Zoom)

Resuelto - Between 10:06 AM UTC and 10:35 AM UTC, we were experiencing an issue with respect to Zoom's billing & payment pages, the issue has been resolved.
Apr 1, 06:48 (UTC-04:00) Santiago

March, 2024

Issue with Facebook Logins (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 29, 19:07 (UTC-04:00) Santiago

Monitoreando - The issue affecting logging into Zoom with Facebook has been resolved. We will continue to monitor and provide updates as we have them.
Mar 29, 18:47 (UTC-04:00) Santiago

Identificado - We continue to work to resolve the issue affecting logging into Zoom with Facebook. We will continue to provide updates as we have them.
Mar 29, 17:35 (UTC-04:00) Santiago

Identificado - We continue to work to resolve the issue affecting logging into Zoom with Facebook. We will continue to provide updates as we have them.
Mar 29, 14:55 (UTC-04:00) Santiago

Identificado - We continue to investigate the issue due to the inability to login using our app with Facebook, we will provide updates as we have them.
Mar 29, 12:17 (UTC-04:00) Santiago

Identificado - We have identified the issue is due to the inability to login using our app with Facebook, we will provide updates as we have them.
Mar 29, 11:45 (UTC-04:00) Santiago

503 or "Failed to Fetch" Errors for users accessing New Quizzes (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 27, 14:18 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 27, 13:06 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Mar 27, 13:04 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 27, 12:46 (UTC-04:00) Santiago

Issue with delayed push notifications (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 22, 17:40 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing delayed push notifications to a subset of Android and iOS devices. We will continue to monitor and provide updates as we have them.
Mar 22, 17:29 (UTC-04:00) Santiago

Identificado - We have identified the issue causing delayed push notifications to a subset of Android and iOS devices. We will continue to provide updates as we have them.
Mar 22, 17:16 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing delayed push notifications to a subset of Android and iOS devices. We will provide updates as we have them.
Mar 22, 17:12 (UTC-04:00) Santiago

Issues with outbound calls in China from Zoom Phone. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 22, 09:11 (UTC-04:00) Santiago

Monitoreando - Issues with outbound calls from Zoom Phone affecting a subset of users in Shanghai has been resolved. We will continue to monitor and provide updates as we have them.
Mar 22, 08:59 (UTC-04:00) Santiago

Investigando - We are investigating the issues with outbound calls from Zoom Phone affecting a subset of users in Shanghai, we will provide updates as we have them.
Mar 22, 08:18 (UTC-04:00) Santiago

Issues with Zoom Phone inbound calls in Hungary (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 20, 09:01 (UTC-04:00) Santiago

Monitoreando - Issue with Zoom Phone inbound calls affecting a subset of users in Hungary has been resolved. We will continue to monitor and provide updates as we have them.
Mar 20, 08:47 (UTC-04:00) Santiago

Investigando - Zoom internal testing has detected subset of Inbound call failures from one of our carriers in Hungary. Outgoing calls are working fine. We have raised this issue with our carrier and will update as we learn more about the issue.
Mar 20, 07:54 (UTC-04:00) Santiago

Issue with Zoom Dashboard & Reporting (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 19, 21:08 (UTC-04:00) Santiago

Monitoreando - The issue causing a small subset of meetings to not show on the Live Dashboard, or to have incomplete data on the meeting Dashboard and Active/Attendee Reports has been resolved. We will continue to monitor and provide updates as we have them.
Mar 19, 20:40 (UTC-04:00) Santiago

Identificado - We have identified the issue causing a small subset of meetings to not show on the Live Dashboard, or to have incomplete data on the meeting Dashboard and Active/Attendee Reports. We will continue to provide updates as we have them.
Mar 19, 19:57 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing a small subset of meetings to not show on the Live Dashboard, or to have incomplete data on the meeting Dashboard and Active/Attendee Reports. We will provide updates as we have them.
Mar 19, 19:27 (UTC-04:00) Santiago

Zoom Virtual Agent Issue (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 19, 13:17 (UTC-04:00) Santiago

Monitoreando - We have resolved the problem with ZVA and AI Expert Assist (AEA) that affects customers' access to Intent Management and Knowledge Base from the admin portal. We will continue to monitor and provide updates as we have them.
Mar 19, 13:07 (UTC-04:00) Santiago

Identificado - We've identified a problem with ZVA and AI Expert Assist (AEA) that affects customers' access to Intent Management and Knowledge Base from the admin portal. We will continue to monitor and provide updates as we have them.
Mar 19, 12:02 (UTC-04:00) Santiago

500 Errors when Accessing Canvas (Fuente: Status Canvas)

Resuelto - Some users may have encountered 500 errors when accessing Canvas. This behavior has now been resolved. The incident was active from 3:51 PM MT until 4:00 PM MT.
Mar 18, 17:51 (UTC-04:00) Santiago

Issue with Zoom Contact Center (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 17, 20:57 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Mar 17, 20:39 (UTC-04:00) Santiago

Identificado - We have identified the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to provide updates as we have them.
Mar 17, 20:27 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will provide updates as we have them.
Mar 17, 20:08 (UTC-04:00) Santiago

Issue with a subset of users in Europe, Australia, India & Canada unable to access the profile page in their account (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 17, 01:46 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue causing service degradation where subset of users in Europe, Australia, India & Canada were unable to access the profile page in their account. We will continue to monitor this and provide updates as we have them.
Mar 17, 01:24 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue. Zoom will provide updates as soon as there is more information to share.
Mar 17, 01:14 (UTC-04:00) Santiago

Investigando - We have detected service degradation where subset of users in Europe, Australia, India & Canada are unable to access the profile page in their account. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 17, 00:14 (UTC-04:00) Santiago

Issue with Zoom Room Launch Controller in Canada (Fuente: Status Zoom)

Resuelto - From 03/16 10:24 AM UTC to 3/17 02:56 AM UTC a small subset of users in Canada may have experienced an issue using the Zoom Room Launch Controller from the Web Portal. The issue has been resolved.
Mar 16, 23:02 (UTC-04:00) Santiago

KAPTIVO: Usuarios reportan problemas de uso

Resuelto - Este incidente a concluido, todos los equipos kaptivos se encuentra en operación normal.
Mar 16, 12:09 (UTC-04:00) Santiago

Identificado - Algunos usuarios reportan problemas con el equipo Kaptivo. Lo sentimos mucho por las molestias. Nos encontramos trabajando en ello. Gracias por tu paciencia y comprensión.
Mar 14, 14:21 (UTC-04:00) Santiago

Issues with sending and receiving emails in Zoom mail (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 15, 13:08 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with sending and receiving emails in Zoom mail for a subset of users. We will continue to monitor and provide updates as we have them.
Mar 15, 12:56 (UTC-04:00) Santiago

Identificado - We are continuing to work on remediating the issue with sending and receiving emails in Zoom mail for a subset of users, we will provide updates as we have them.
Mar 15, 11:36 (UTC-04:00) Santiago

Identificado - We have identified the issues with sending and receiving emails in Zoom mail for a subset of users, we will provide updates as we have them
Mar 15, 10:12 (UTC-04:00) Santiago

Investigando - Our monitoring has detected issues with sending and receiving emails in Zoom mail for a subset of users, we are currently investigating and will provide updates as we have them
Mar 15, 10:03 (UTC-04:00) Santiago

A subset of customers in Singapore may have experienced issues with outbound calls (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 8, 02:50 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with a subset of users in Singapore with outbound calls, We will continue to monitor and provide updates as we have them.
Mar 8, 02:39 (UTC-04:00) Santiago

Identificado - We have identified the issue with a subset of users in Singapore with outbound calls, We will continue to provide updates as we have them.
Mar 8, 02:31 (UTC-04:00) Santiago

Investigando - Our monitoring has detected issues for a subset of users in Singapore with outbound calls, we are currently investigating and will provide updates as we have them.
Mar 8, 01:31 (UTC-04:00) Santiago

Some Users May Encounter Errors When Accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 7, 21:20 (UTC-04:00) Santiago

Monitoreando - Some users may have encountered errors for a brief period. We have found the cause and a fix is in place. We are now monitoring the resolution.
Mar 7, 21:03 (UTC-04:00) Santiago

Some Users May Encounter Long Load Times When Accessing Canvas (Fuente: Status Canvas)

Resuelto - Some users in our Singapore (SIN) region may have encountered long load times when accessing Canvas. This behavior has been resolved at this time.
Mar 7, 00:00 (UTC-04:00) Santiago

External Network Connectivity Issue (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 5, 19:45 (UTC-04:00) Santiago

Monitoreando - The issue with the external network provider has been resolved. We will continue to monitor and provide updates as we have them.
Mar 5, 19:30 (UTC-04:00) Santiago

Identificado - We are receiving reports of issues using Zoom Services from customers on specific networks in California. Our initial investigations point to an issue with an external network provider outside of Zoom. Connectivity to Zoom Services from other networks are not impacted at this time. All Zoom Services are operating normally.
Mar 5, 17:18 (UTC-04:00) Santiago

Users on Comcast Xfinity are seeing errors when trying to access Canvas (Fuente: Status Canvas)

Resuelto - Our DevOps team is aware of the behavior and found that this is an issue with Comcast Xfinity, if you are still getting error messages please report this behavior to your Internet Service Provider.
Mar 5, 17:38 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Mar 5, 17:34 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Mar 5, 17:10 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Mar 5, 16:56 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 5, 16:29 (UTC-04:00) Santiago

Live Events Subscription editing is down (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 5, 16:48 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 5, 16:44 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 5, 16:43 (UTC-04:00) Santiago

DDoS Event - Cluster 18 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 5, 16:20 (UTC-04:00) Santiago

Investigando - Our engineering team has identified a DDoS event against instances on Cluster 18.
Mar 5, 16:00 (UTC-04:00) Santiago

META: Facebook & Instagram / Problemas de Inicio de Sesión

Resuelto - Este incidente a sido resuelto.
Mar 5, 16:09 (UTC-04:00) Santiago

Monitoreando - Estimada comunidad,

Informamos que actualmente se experimentan problemas de inicio de sesión en las aplicaciones de Facebook, Instagram y Threads.

Para obtener actualizaciones en tiempo real sobre el estado de estas plataformas, pueden visitar los siguientes enlaces:

- Facebook: https://downdetector.cl/problemas/facebook
- Instagram: https://downdetector.cl/problemas/instagram

Informaremos sobre cualquier desarrollo relevante.
Mar 5, 12:22 (UTC-04:00) Santiago

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Mar 5, 05:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 03:00 (UTC-04:00) Santiago

Planificada - El 05 de Marzo de 2024, entre las 04:00 y las 06:00 horas se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Feb 20, 22:18 (UTC-04:00) Santiago

Issue with joining Teams Meetings from Zoom Rooms (Direct Guest Join). (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 4, 08:00 (UTC-04:00) Santiago

Monitoreando - The service degradation where users are unable to join teams meetings via direct connect button on Zoom Rooms has been resolved. We will continue to monitor and provide updates as we have them.
Mar 4, 07:28 (UTC-04:00) Santiago

Investigando - We are currently investigating reports of service degradation where users are unable to join teams meetings via direct connect button on Zoom Rooms. Our engineers are working on this issue and we'll share updates as we have them.
Mar 4, 06:44 (UTC-04:00) Santiago

February, 2024

Issue with Zoom Phone recording & call queue. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 29, 22:46 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing intermittent Zoom Phone recording & call queue issues for a subset of customers in South America and Asia Pacific. We will continue to monitor and provide updates as we have them.
Feb 29, 22:33 (UTC-04:00) Santiago

Identificado - We have identified the issue causing intermittent Zoom Phone recording & call queue issues for a subset of customers in South America and Asia Pacific. We will continue to provide updates as we have them.
Feb 29, 21:24 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing intermittent Zoom Phone recording & call queue issues for a subset of customers in South America and Asia Pacific. We will provide updates as we have them.
Feb 29, 20:56 (UTC-04:00) Santiago

Issue with SMS delay (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 28, 19:26 (UTC-04:00) Santiago

Monitoreando - The issue causing an intermittent delay or undelivered SMS messages for Zoom Phone and Zoom Contact Center has been resolved. We will continue to monitor and provide updates as we have them.
Feb 28, 19:16 (UTC-04:00) Santiago

Identificado - We have identified the issue causing an intermittent delay or undelivered inbound SMS messages for Zoom Phone and Zoom Contact Center. We will continue to work with the underlying carrier and provide updates as we have them.
Feb 28, 18:00 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing an intermittent delay or undelivered SMS messages for Zoom Phone and Zoom Contact Center. We will continue to work with the underlying carrier and provide updates as we have them.
Feb 28, 17:27 (UTC-04:00) Santiago

ZOOM: Actualización del cliente de Windows, Android, iOS y Linux (sin impacto operativo)

Terminada - The scheduled maintenance has been completed.
Feb 26, 12:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 07:00 (UTC-04:00) Santiago

Planificada - Maintenance will begin as scheduled in 60 minutes.
Feb 26, 05:59 (UTC-04:00) Santiago

Planificada - Actualización del cliente Mac, Windows, Android, iOS y Linux: 26/02/24 (sin impacto operativo))
Próximo aviso de mantenimiento programado. Fuente zoom.us - https://status.zoom.us/incidents/qr2y2smg7sxy

Se actualizará una nueva versión de nuestros clientes Mac, Windows y Linux. Estarán disponibles para descargar en https://zoom.us/download . También realizaremos un lanzamiento escalonado para iOS y Android en las tiendas de aplicaciones correspondientes. Esta actualización incluirá el modo de pantalla completa, clasificación de chats a nivel de carpeta y soporte para mover automáticamente a los participantes hacia/desde la sala de espera cuando el anfitrión se vaya o regrese

Windows: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068823
Mac: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068891
Linux: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068973
Android: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069088
iOS: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069041

No hay impacto operativo. Todos los servicios estarán disponibles durante esta actualización programad
Feb 25, 02:23 (UTC-04:00) Santiago

Issues with Zoom web pages (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 26, 01:37 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues with Zoom web pages. We will continue to monitor and provide updates as we have them.
Feb 26, 01:27 (UTC-04:00) Santiago

Investigando - We are investigating the issues with Zoom web pages, we will provide updates as we have them.
Feb 26, 01:03 (UTC-04:00) Santiago

Issue with SMS delay (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 23, 17:42 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing an intermittent delay or undelivered SMS messages for Zoom Phone and Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Feb 23, 17:31 (UTC-04:00) Santiago

Identificado - We continue to work with the underlying carrier to remediate the issue causing an intermittent delay or undelivered SMS messages for Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Feb 23, 15:37 (UTC-04:00) Santiago

Identificado - We have identified the issue causing an intermittent delay or undelivered SMS messages for Zoom Phone and Zoom Contact Center. We will continue to work with the underlying carrier and provide updates as we have them.
Feb 23, 14:34 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing an intermittent delay or undelivered SMS messages for Zoom Phone and Zoom Contact Center. We will continue to work with the underlying carrier and provide updates as we have them.
Feb 23, 14:08 (UTC-04:00) Santiago

Issue with SMS delivery (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 20, 21:31 (UTC-04:00) Santiago

Monitoreando - The issue causing intermittent delayed or undelivered inbound SMS messages for Zoom Phone and Zoom Contact Center has been resolved. We will continue to monitor and provide updates as we have them.
Feb 20, 21:21 (UTC-04:00) Santiago

Identificado - We have identified an issue causing an intermittent delay or undelivered inbound SMS messages for Zoom Phone and Zoom Contact Center. We will continue to work with the underlying carrier and provide updates as we have them.
Feb 20, 20:14 (UTC-04:00) Santiago

Issue in processing Zoom Phone recordings in Canada - West region. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 20, 11:44 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing delay in processing Zoom Phone recordings for users in Canada - West region. We will continue to monitor and provide updates as we have them.
Feb 20, 11:37 (UTC-04:00) Santiago

Investigando - We continue to investigate this issue causing delay in processing Zoom Phone recordings for users in Canada - West region, we will provide updates as we have them.
Feb 20, 10:46 (UTC-04:00) Santiago

Investigando - We continue to investigate this issue causing delay in processing Zoom Phone recordings for users in Canada - West region, we will provide updates as we have them.
Feb 20, 09:37 (UTC-04:00) Santiago

Investigando - Our monitoring systems detected an issue where users in Canada - West region are experiencing delay in processing Zoom Phone recordings. We will provide updates as we have them.
Feb 20, 09:12 (UTC-04:00) Santiago

Issues with Zoom Phone Registration, Outbound / Inbound calls in Singapore (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 20, 05:16 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues where a subset of users in Singapore are unable to make Registration, Outbound/Inbound calls with zoom phone, We will continue to monitor and provide updates as we have them.
Feb 20, 04:57 (UTC-04:00) Santiago

Identificado - We are investigating the issues where a subset of users in Singapore are unable to make Registration, Outbound/Inbound calls with zoom phone, we will provide updates as we have them.
Feb 20, 04:53 (UTC-04:00) Santiago

Canvas imports failing (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 20, 03:05 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 19, 18:14 (UTC-04:00) Santiago

Intermittent errors detected with team chat summary (Fuente: Status Zoom)

Resuelto - The issue has been resolved
Feb 17, 19:15 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue issue impacting team chat summary 400 error in multiple US clusters. We will continue to monitor.
Feb 17, 19:07 (UTC-04:00) Santiago

Identificado - We have identified the issue impacting AIC team chat summary 400 error in multiple US clusters. We will provide more updates as we have them.
Feb 17, 18:53 (UTC-04:00) Santiago

Investigando - We are continuing to investigate the issue. We will provide more updates as we have them.
Feb 17, 18:08 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue. We will provide more updates as we have them.
Feb 17, 18:05 (UTC-04:00) Santiago

Investigando - We are investigating an issue impacting AIC team chat summary 400 error in multiple US clusters. We will provide more updates as we have them.
Feb 17, 17:11 (UTC-04:00) Santiago

Intermittent Chat Compose Failure (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 16, 14:44 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing intermittent chat compose failure. We will continue to provide updates as we have them.
Feb 16, 14:33 (UTC-04:00) Santiago

Investigando - We are currently investigating intermittent chat compose failure. We are currently investigating and will provide updates as we have them.
Feb 16, 13:38 (UTC-04:00) Santiago

Issues while loading live and past meeting pages from the dashboard (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 16, 03:02 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues affecting both current and previous meeting pages accessed through the dashboards. We will continue to monitor and provide updates as we have them.
Feb 16, 02:52 (UTC-04:00) Santiago

Identificado - We have identified the issues affecting both current and previous meeting pages accessed through the dashboards, we will provide updates as we have them.
Feb 16, 02:46 (UTC-04:00) Santiago

Investigando - We are actively looking into the issues affecting both current and previous meeting pages accessed through the dashboards, we will keep you informed with updates as soon as they become available.
Feb 16, 01:17 (UTC-04:00) Santiago

Investigando - We continue to investigate the issues with live and past meeting page from the dashboards, we will provide updates as we have them.
Feb 16, 00:36 (UTC-04:00) Santiago

Investigando - Our monitoring has detected issues while loading live and past meeting pages from the dashboard, we are currently investigating and will provide updates as we have them
Feb 16, 00:06 (UTC-04:00) Santiago

Users unable to join team meetings via direct connect button on Zoom Rooms. (Fuente: Status Zoom)

Resuelto - A resolution has been identified and is currently being implemented. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode.
Feb 15, 15:30 (UTC-04:00) Santiago

Monitoreando - A resolution has been identified and is currently being implemented. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode.
Feb 15, 00:21 (UTC-04:00) Santiago

Identificado - We have identified the issue where users are unable to join Microsoft Teams meetings using direct guest join (DGJ) from the meeting list of the Zoom Rooms Controller when using Zoom Rooms for Windows or Zoom Rooms for Mac versions less than 5.16.x and lower. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode. Our engineers are currently working with our partners to resolve this issue. We will continue to provide updates as we have them.
Feb 14, 19:03 (UTC-04:00) Santiago

Investigando - We continue to investigate an issue where users are unable to join Microsoft Teams meetings using direct guest join (DGJ) from the meeting list of the Zoom Rooms Controller when using Zoom Rooms for Windows or Zoom Rooms for Mac versions less than 5.16.x and lower. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode. Our engineers are currently investigating the impact and root cause & will share updates as they’re available.
Feb 14, 15:42 (UTC-04:00) Santiago

Investigando - We continue to investigate an issue where users are unable to join Microsoft Teams meetings using direct guest join (DGJ) from the meeting list of the Zoom Rooms Controller when using Zoom Rooms for Windows or Zoom Rooms for Mac versions less than 5.16.x and lower. These issues do not affect Zoom Rooms for Windows or Mac 5.17.0 and greater; upgrading to the latest version will resolve the problem. As a workaround on versions 5.16.x and lower, users can join Microsoft Teams meetings by pressing the "Microsoft Teams" button on the Zoom Rooms Controller Home Screen (if enabled) or pressing the "Join" button and selecting Microsoft Teams, then manually entering the Microsoft Teams meeting ID and passcode. Our engineers are currently investigating the impact and root cause & will share updates as they’re available.
Feb 14, 12:42 (UTC-04:00) Santiago

Investigando - We continue to investigate this issue where users are unable to join teams meetings via direct guest join(DGJ) button on Zoom Rooms. Our engineers are currently investigating the impact and root cause & will share updates as they’re available. Meanwhile, you will be able to join the call by manually entering the meeting ID, or by upgrading to the latest ZR version available on zoom.us/download.
Feb 14, 11:43 (UTC-04:00) Santiago

Investigando - We continue to investigate this issue where users are unable to join teams meetings via direct guest join(DGJ) button on Zoom Rooms. Our engineers are currently investigating the impact and root cause & will share updates as they’re available. Meanwhile, you will be able to join the call by manually entering the meeting ID, or by upgrading to the latest ZR version available on zoom.us/download.
Feb 14, 10:42 (UTC-04:00) Santiago

Investigando - We are currently investigating reports of service degradation where users are unable to join teams meetings via the direct guest join (DGJ) button on Zoom Rooms ( V: 5.15.X.X) Our engineers are currently investigating the impact and root cause & will share updates as they’re available. Meanwhile, you will be able to join the call manually by adding the link on your browser, or by upgrading the ZR version.
Feb 14, 09:42 (UTC-04:00) Santiago

Some users are experiencing "500" errors when accessing certain parts of Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 13, 15:36 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 13, 15:08 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 13, 14:39 (UTC-04:00) Santiago

Some users are encountering errors when using Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 13, 14:23 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 13, 14:07 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 13, 13:19 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 13, 12:54 (UTC-04:00) Santiago

Issue accessing Zoom from Saudi Arabia (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 9, 22:14 (UTC-04:00) Santiago

Monitoreando - The issue causing users in Saudi Arabia to be unable to access Zoom has been resolved. We will continue to monitor and provide updates as we have them.
Feb 9, 22:03 (UTC-04:00) Santiago

Identificado - We have confirmed that most services have recovered at this time and continue working to restore all services for users in Saudi Arabia. We will continue to provide updates as we have them.
Feb 9, 19:08 (UTC-04:00) Santiago

Identificado - We are continuing to investigate an issue causing users in Saudi Arabia to be unable to access Zoom. We will continue to provide updates as we have them.
Feb 9, 17:13 (UTC-04:00) Santiago

Identificado - We have identified an issue causing users in Saudi Arabia to be unable to access Zoom. We will continue to provide updates as we have them.
Feb 9, 16:23 (UTC-04:00) Santiago

Delayed New Quizzes Live Events (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 8, 20:44 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 8, 20:15 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 8, 19:49 (UTC-04:00) Santiago

Monitoreando - Ou engineering team has identified the cause of the delayed live events, and they have implemented a fix. We are currently monitoring the fix.
Feb 8, 19:10 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Feb 8, 18:58 (UTC-04:00) Santiago

Investigando - Our engineering team has identified a delay with live events in New Quizzes. They are currently investigating the issue.
Feb 8, 18:55 (UTC-04:00) Santiago

Issue with AIC team chat compose (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 7, 14:02 (UTC-04:00) Santiago

Monitoreando - We have resolved the intermittent issues with AIC team chat compose. We will continue to monitor and provide updates as we have them.
Feb 7, 13:50 (UTC-04:00) Santiago

Identificado - We have identified the intermittent issues with AIC team chat compose, we will provide updates as we have them.
Feb 7, 13:36 (UTC-04:00) Santiago

Investigando - We are continuing to investigate intermittent issues with AIC team chat compose, we will provide updates as we have them.
Feb 7, 12:32 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue with AIC team chat compose, we will provide more information as we have them.
Feb 7, 11:33 (UTC-04:00) Santiago

Searching for Outcomes within New Quizzes is currently not returning any results for some users. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 5, 18:52 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 5, 15:42 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 5, 15:22 (UTC-04:00) Santiago

New Quizzes Live Events Delayed (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 5, 18:27 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 5, 18:20 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 5, 17:43 (UTC-04:00) Santiago

Investigando - We are continuing to investigate the issue. At current New Quiz Live Events being delayed appears to be affecting module unlocks, grade pass backs, content copying and syncing to Blueprint courses.
Feb 5, 16:48 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue where completing a Canvas New Quiz does not unlock module requirements immediately and has a 5-10 minute delay. It also affects New Quizzes that are being copied into other courses.
Feb 5, 16:35 (UTC-04:00) Santiago

Issue with CRC in Australia (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 5, 03:54 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with CRC affecting a subset of users in Australia. We will continue to monitor and provide updates as we have them.
Feb 5, 01:34 (UTC-04:00) Santiago

Identificado - A subset of customers in Australia are experiencing issues with CRC. We have identified issues with the service and we will provide updates as we have them.
Feb 5, 01:09 (UTC-04:00) Santiago

Some users may encounter errors when attempting to load a small subset of LTI tools (1.1). (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 1, 16:05 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 1, 13:57 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 1, 13:49 (UTC-04:00) Santiago

January, 2024

Some users receiving 504 Timeout errors when attempting to access Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 31, 19:19 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 19:17 (UTC-04:00) Santiago

Identificado - A fix has been identified and is being deployed now.
Jan 31, 19:02 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 31, 18:46 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 31, 18:15 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 31, 17:56 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 31, 17:32 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 31, 17:22 (UTC-04:00) Santiago

Catalog was not available for some users for a brief period of time (Fuente: Status Canvas)

Resuelto - Some users trying to access Catalog were unable to do so for a brief period of time. Our engineering team identified the issue and were able to resolve the problem.
Jan 30, 10:00 (UTC-04:00) Santiago

Issue with Zoom Mail (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 29, 23:11 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with Zoom Mail. We will continue to monitor and provide updates as we have them.
Jan 29, 21:21 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue with Zoom Mail. We will provide updates as we have them.
Jan 29, 19:55 (UTC-04:00) Santiago

504 and 502 Errors When Accessing Canvas (Fuente: Status Canvas)

Resuelto - A fix has been pushed and it has resolved the issue. Thank you for your patience as we worked to resolve the issue.
Jan 26, 18:08 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is currently being implemented.
Jan 26, 18:00 (UTC-04:00) Santiago

Investigando - Some users are receiving 504 and 502 errors when attempting to access Canvas. Our engineering team is aware of the issue and are currently investigating.
Jan 26, 17:53 (UTC-04:00) Santiago

Issue with live transcription in India (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 26, 13:03 (UTC-04:00) Santiago

Monitoreando - We have resolved the intermittent issue with live transcription in India. We will continue to monitor and provide updates as we have them.
Jan 26, 12:40 (UTC-04:00) Santiago

Identificado - We have identified the intermittent issue with live transcription in India, we will provide updates as we have them.
Jan 26, 12:36 (UTC-04:00) Santiago

Investigando - We are currently investigating an intermittent issue with live transcription in India, we will provide updates as we have them.
Jan 26, 12:30 (UTC-04:00) Santiago

Roll Call Errors - Cluster 85 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 25, 16:18 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 25, 16:11 (UTC-04:00) Santiago

Investigando - Some customers may be experiencing errors such as, "There was an error loading your section. Please try re-launching the tool" when attempting to launch the Roll Call Attendance tool in Canvas. Our engineering team is aware of the issue and is currently investigating.
Jan 25, 16:03 (UTC-04:00) Santiago

Intermittent error with AIC chat compose (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 23, 15:10 (UTC-04:00) Santiago

Monitoreando - We have resolved the intermittent issues with AIC affecting a subset of users. We will continue to monitor for intermittent issues and provide updates as we have them.
Jan 23, 14:23 (UTC-04:00) Santiago

Investigando - We are continuing to investigate intermittent issues with AI Companion affecting a subset of users, we will provide updates as we have them.
Jan 23, 13:25 (UTC-04:00) Santiago

Investigando - We are currently investigating intermittent issues with AIC affecting a subset of users, we will provide updates as we have them.
Jan 23, 12:55 (UTC-04:00) Santiago

Issues with Catch Me Up feature of AI Companion (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 20, 15:41 (UTC-04:00) Santiago

Monitoreando - We have resolved the intermittent issues with Catch Me Up feature of AI Companion affecting a subset of users. We will continue to monitor this and provide updates as soon as there is more information to share.
Jan 20, 14:21 (UTC-04:00) Santiago

Identificado - We have identified the intermittent issues with Catch Me Up feature of AI Companion affecting a subset of users, we will provide updates as we have them.
Jan 20, 13:59 (UTC-04:00) Santiago

Investigando - We are continuing to investigate intermittent issues with Catch Me Up feature of AI Companion affecting a subset of users, we will provide updates as we have them.
Jan 20, 13:34 (UTC-04:00) Santiago

Investigando - We are continuing to investigate intermittent issues with Catch Me Up feature of AI Companion affecting a subset of users, we will provide updates as we have them.
Jan 20, 12:24 (UTC-04:00) Santiago

Investigando - We are currently investigating an intermittent issues with Catch Me Up feature of AI Companion affecting a subset of users, we will provide updates as we have them.
Jan 20, 11:22 (UTC-04:00) Santiago

Intermittent outbound sms/mms failure in the U.S. and Canada (Fuente: Status Zoom)

Resuelto - We will continue to follow up with our underlying messaging vendor which is causing intermittent outbound sms/mms failures in the US and Canada. We will continue to monitor this issue until it’s resolved.
Jan 18, 23:40 (UTC-04:00) Santiago

Investigando - We continue to investigate an issue with our underlying messaging vendor which is causing intermittent outbound sms/mms failures in the US and Canada. We will provide updates as we have them.
Jan 18, 23:18 (UTC-04:00) Santiago

Investigando - We continue to investigate an issue with our underlying messaging vendor which is causing intermittent outbound sms/mms failures in the US and Canada. We will provide updates as we have them.
Jan 18, 21:17 (UTC-04:00) Santiago

Investigando - We are investigating an issue with our underlying messaging vendor which is causing intermittent outbound sms/mms failures in the US and Canada. We will provide updates as we have them.
Jan 18, 19:05 (UTC-04:00) Santiago

Zoom Phone service degradation for a subset customers in the U.S. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 17, 19:09 (UTC-04:00) Santiago

Monitoreando - The issue affecting Zoom Phone service for a subset of U.S. customers has been resolved. We will keep monitoring and provide updates as we have them.
Jan 17, 18:50 (UTC-04:00) Santiago

Investigando - We are investigating an issue affecting Zoom Phone service for a subset of U.S. customers. We will provide updates as we have them.
Jan 17, 17:57 (UTC-04:00) Santiago

Issues with Zoom Phone Registration, Outbound/Inbound - EMEA Regions (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 17, 11:18 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues with Zoom Phone Registration, Outbound/Inbound faced by subset of users in EMEA regions, we are monitoring the current situation and we will provide updates as we have them.
Jan 17, 10:48 (UTC-04:00) Santiago

Investigando - We are investigating the issues where a subset of users in EMEA are unable to make Registration, Outbound/Inbound calls with zoom phone, we will provide updates as we have them.
Jan 17, 10:42 (UTC-04:00) Santiago

Issues with Zoom Phone outbound calls - EMEA Regions (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 17, 10:13 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues with Zoom Phone outbound calls faced by subset of users in EMEA regions, we are monitoring the current situation and we will provide updates as we have them.
Jan 17, 08:49 (UTC-04:00) Santiago

Identificado - We continue to investigate issue with Registration, Outbound/Inbound calls in EMEA regions with Zoom Phone service, we will provide updates as we have them.
Jan 17, 08:00 (UTC-04:00) Santiago

Identificado - We continue to investigate the issue affecting subset of users in EMEA regions with Zoom Phone outbound calls, we will provide updates as we have them.
Jan 17, 07:15 (UTC-04:00) Santiago

Identificado - We have identified the issues with Zoom Phone outbound calls faced by subset of users in EMEA Regions, we will continue to investigate and provide updates as we have them.
Jan 17, 06:37 (UTC-04:00) Santiago

Identificado - We have identified the issues with Zoom Phone outbound calls faced by subset of users in EMEA Regions, we will provide updates as we have them.
Jan 17, 06:07 (UTC-04:00) Santiago

Investigando - We are investigating the issues where a subset of users in EMEA are unable to make outbound calls with zoom phone, we will provide updates as we have them.
Jan 17, 05:46 (UTC-04:00) Santiago

Some Users May Encounter Page Errors When Accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 16, 11:39 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 16, 11:32 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 16, 11:04 (UTC-04:00) Santiago

Course Copy Errors (Fuente: Status Canvas)

Resuelto - Files were failing to copy over or users were getting an error when attempting to copy/import content from one course to another.
Jan 15, 21:30 (UTC-04:00) Santiago

Some users in EMEA are unable to access Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 14, 19:54 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 14, 19:33 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Jan 14, 19:23 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 14, 19:22 (UTC-04:00) Santiago

Issue with support email ID customercare@zoom.us (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 12, 04:18 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue where the email ID customercare@zoom.us was facing an issue. We will continue to monitor this & provide updates as soon as there is more information to share.
Jan 12, 04:07 (UTC-04:00) Santiago

Identificado - We have identified the issue where the email ID customercare@zoom.us is facing an issue. We are working on a fix & will provide updates as soon as there is more information to share.
Jan 12, 04:00 (UTC-04:00) Santiago

Investigando - We have detected service degradation where the email ID customercare@zoom.us is facing an issue. However customers can still reach out through web portal. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Jan 12, 03:31 (UTC-04:00) Santiago

Canvas Phone Support Unavailable (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 12, 00:46 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 12, 00:44 (UTC-04:00) Santiago

Identificado - The provider for Canvas Support's phone service is currently having an outage. Users may not be able to contact Support via phone. Please use other means of contact until this is resolved.
Jan 12, 00:42 (UTC-04:00) Santiago

Canvas Catalog Availability is Degraded (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 11, 18:11 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 11, 18:08 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 11, 18:03 (UTC-04:00) Santiago

Investigando - Some users may be unable to access Catalog.
Jan 11, 18:00 (UTC-04:00) Santiago

Issue with meeting summary (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 11, 17:36 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with meeting summaries which are stuck in processing. We will continue to monitor and provide updates as we have them.
Jan 11, 17:14 (UTC-04:00) Santiago

Identificado - We have identified the issue with meeting summaries which are stuck in processing. We will provide updates as we have them.
Jan 11, 17:01 (UTC-04:00) Santiago

Investigando - We are continuing to investigate an issue with meeting summaries which are stuck in processing. We will provide updates as we have them.
Jan 11, 16:03 (UTC-04:00) Santiago

Investigando - We are investigating an issue with meeting summaries which are stuck in processing. We will provide updates as we have them.
Jan 11, 14:52 (UTC-04:00) Santiago

Issue with AI Companion (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 10, 21:58 (UTC-04:00) Santiago

Monitoreando - The issue causing intermittent failures when composing messages with AI Companion has been resolved. We will continue to monitor and provide updates as we have them.
Jan 10, 19:17 (UTC-04:00) Santiago

Investigando - We are continuing to investigate the issue causing intermittent failures when composing messages with AI Companion. We will provide updates as we have them.
Jan 10, 18:51 (UTC-04:00) Santiago

Investigando - We are continuing to investigate the issue causing intermittent failures when composing messages with AI Companion. We will provide updates as we have them.
Jan 10, 17:57 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing intermittent failures when composing messages with AI Companion. We will provide updates as we have them.
Jan 10, 17:02 (UTC-04:00) Santiago

New Quizzes API Errors (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 10, 15:28 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 10, 15:20 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 10, 15:04 (UTC-04:00) Santiago

Investigando - Our engineers are investigating New Quizzes receiving API errors. While normal access to New Quizzes remains unaffected, copying or syncing New Quizzes is resulting in error messages
Jan 10, 14:57 (UTC-04:00) Santiago

Support services may be temporarily unavailable (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 9, 17:48 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 9, 17:41 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 9, 17:25 (UTC-04:00) Santiago

Issues with Zoom Transcription Service generating duplicate texts (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 9, 14:51 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues with Zoom Transcription Service generating duplicate texts. We will continue to monitor and provide updates as we have them.
Jan 9, 14:39 (UTC-04:00) Santiago

Identificado - We are currently releasing a fix for the identified issues with Zoom Transcription Service and we will provide updates as we have them.
Jan 9, 14:00 (UTC-04:00) Santiago

Identificado - We are currently releasing a fix for the identified issues with Zoom Transcription Service and we will provide updates as we have them.
Jan 9, 12:52 (UTC-04:00) Santiago

Identificado - We have identified the issues with Zoom Transcription Service generating duplicate texts, we will continue to investigate and provide updates as we have them.
Jan 9, 11:14 (UTC-04:00) Santiago

Identificado - We have identified the issues with Zoom Transcription Service generating duplicate texts, we will provide updates as we have them.
Jan 9, 10:19 (UTC-04:00) Santiago

Investigando - Our monitoring has detected issues with Zoom Transcription Service generating duplicate texts, we are currently investigating and will provide updates as we have them
Jan 9, 09:14 (UTC-04:00) Santiago

Canvas Phone Support down (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 9, 14:30 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 8, 17:18 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Jan 8, 17:18 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 8, 17:07 (UTC-04:00) Santiago

Issue with sharing files and upload Emojis (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 9, 14:18 (UTC-04:00) Santiago

Monitoreando - We have resolved the issues for a small subset of customers having file sharing issues and issues uploading emojis. We will continue to monitor and provide updates as we have them.
Jan 9, 14:12 (UTC-04:00) Santiago

Investigando - We continue to investigate the issues for a small subset of customers having file sharing issues and issues uploading emojis. We will provide updates as soon as we have more information.
Jan 9, 13:55 (UTC-04:00) Santiago

Investigando - Our monitoring has detected issues for a small subset of customers with file sharing and having issues uploading emojis. We are currently investigating and will provide updates as soon as we have more information.
Jan 9, 13:20 (UTC-04:00) Santiago

Canvas Phone Support down (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 2, 17:48 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 2, 17:19 (UTC-04:00) Santiago

Investigando - Our Phone Service is still being looked into. Please reach out to Support using Chats or Email.
Jan 2, 16:31 (UTC-04:00) Santiago

Investigando - Canvas Phone Support is currently down and we are working with our provider about the situation.
Jan 2, 16:14 (UTC-04:00) Santiago

December, 2023

Users are having an issue logging into badgr.com (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 19, 18:40 (UTC-04:00) Santiago

Investigando - Users are currently having an issue logging into badgr.com. This has not affected eu.badgr.com, ca.badgr.com, or au.badgr.com. We are currently investigating this issue.
Dec 19, 15:40 (UTC-04:00) Santiago

Some Users May Encounter Page Errors When Accessing Canvas (Fuente: Status Canvas)

Resuelto - This behavior has been resolved.
Dec 13, 19:43 (UTC-04:00) Santiago

Monitoreando - The fix for this behavior is ongoing, we will update this page as more information becomes available.
Dec 13, 19:26 (UTC-04:00) Santiago

Monitoreando - We are currently implementing a fix for this behavior. You can check back on this status page for more information as it becomes available.
Dec 13, 19:01 (UTC-04:00) Santiago

Monitoreando - Some users may encounter 404-type errors when accessing new content in Canvas. We have identified the cause and are implementing a fix.
Dec 13, 18:39 (UTC-04:00) Santiago

Mastery Connect is having issues loading student assessment content (Fuente: Status Canvas)

Resuelto - We have been monitoring feature availability and believe that all functionality is fully restored. This incident is now resolved.
Dec 13, 15:35 (UTC-04:00) Santiago

Investigando - Mastery Connect has implemented a temporary mitigation which we expect to restore the student assessment experience functionality. We are monitoring and are observing improvements in feature availability.
Dec 13, 14:33 (UTC-04:00) Santiago

Investigando - We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.
Dec 13, 13:43 (UTC-04:00) Santiago

Investigando - We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.
Dec 13, 13:17 (UTC-04:00) Santiago

Investigando - We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.
Dec 13, 13:01 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Dec 13, 12:31 (UTC-04:00) Santiago

Investigando - Any services using the Learnosity experience, including Mastery Connect assessment content and New Quiz calculator tools, are experiencing an outage. We are working with our service provider to address the issue as soon as possible. We are also continuing to explore alternative solutions to mitigate the impact of the incident for the student experience.
Dec 13, 12:30 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue. We have also found that resources for New Quizzes are degraded.
Dec 13, 12:13 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Dec 13, 12:10 (UTC-04:00) Santiago

Investigando - The student test taking experience is experiencing intermittent outages due to an outage with an external service provider. Teachers may also see slowness loading assessments. The team is currently investigating.
Dec 13, 12:00 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 13, 11:54 (UTC-04:00) Santiago

Credentials/Badges experienced a short outage. (Fuente: Status Canvas)

Resuelto - Due to an update with our servers on AWS we experienced a short outage with badgr.com. This issue is now resolved.
Dec 11, 13:15 (UTC-04:00) Santiago

Some users may be running into page errors when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 7, 09:23 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 7, 09:14 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Dec 7, 09:07 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Dec 7, 08:57 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 7, 08:56 (UTC-04:00) Santiago

Some users may be running into page errors when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 6, 14:42 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 6, 13:30 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 6, 13:16 (UTC-04:00) Santiago

November, 2023

Some Users Encountered "Too many connection errors happened recently caused by Too many connection erro" errors when accessing Canvas. (Fuente: Status Canvas)

Resuelto - Some users encountered "Too many connection errors happened recently caused by Too many connection erro" errors when utilizing Canvas. This behavior has now been resolved.
Nov 27, 22:30 (UTC-04:00) Santiago

Canvas Data is currently loading slower than intended in the US region (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 27, 15:14 (UTC-04:00) Santiago

Investigando - Canvas Data was originally experiencing 503 errors, this has been resolved but we are currently seeing slowness in queries currently.
Nov 27, 14:08 (UTC-04:00) Santiago

Analytics may be failing to load for some users (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 22, 18:28 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 22, 17:57 (UTC-04:00) Santiago

Some users may be seeing long load times when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 14, 15:52 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 14, 15:46 (UTC-04:00) Santiago

Identificado - The issue has been identified and our engineering team is working to resolve the slow load times.
Nov 14, 15:38 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 14, 15:36 (UTC-04:00) Santiago

Mantención Enlace de Internet Secundario – Facultad (FEN

Terminada - The scheduled maintenance has been completed.
Nov 12, 02:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 21:07 (UTC-04:00) Santiago

Planificada - Estimada comunidad FEN,

Esperando que se encuentren bien, informamos que, el sábado 11 de noviembre de 2023 desde las 23:00 horas y hasta las 03:00 horas del domingo 12, se realizarán trabajos de mantenimiento sobre en enlace de internet secundario de nuestra Facultad. Debido a esto, durante la ventana de trabajo, se presentarán intermitencias en sobre acceso a Internet dentro de facultad.

Todos los servicios web y aplicativos de facultad no se verán afectados durante esta mantención.

Ante cualquier duda sobre la información entregada, favor contactarse al correo: soporte.tecnologia@fen.uchile.cl

Saluda atentamente,
Dirección de Desarrollo Tecnológico (DDT)
Nov 11, 11:00 (UTC-04:00) Santiago

Some Users May Have Encountered 'Heavy Load' Errors When Accessing Canvas (Fuente: Status Canvas)

Resuelto - Some users may have encountered 'Heavy Load' errors when accessing Canvas. The errors have been resolved at this point and were only encountered for 2 minutes.
Nov 3, 20:44 (UTC-04:00) Santiago

Some users may be seeing error messages when loading Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 1, 17:32 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 1, 17:28 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 1, 17:19 (UTC-04:00) Santiago

October, 2023

Mantención Equipos de Conectividad e Internet – Firewalls Facultad

Terminada - La actividad se completa con éxito.
Oct 29, 00:38 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 (UTC-04:00) Santiago

Planificada - Estimada comunidad FEN,

Esperando que se encuentren bien, informamos que, el día 28 de octubre de 2023 entre las 23:00 y 03:00 horas del domingo, se realizarán trabajos de mantenimiento los sistemas de conectividad perimetral. Debido a esto, durante la ventana de trabajo, se presentarán intermitencias en sobre acceso a Internet, Aplicativos Internos, entre otros.

Los servicios que se verán afectados externamente son los siguientes:
(Los servicios indicados estarán disponibles si se encuentran dentro de la Facultad)

Docencia Web
Sistema Administración Docente (SAD)
Sitios web:
-Portal Institucional de la Facultad
-Intranet FEN
Portales de Información de;
-Escuelas de Pregrado
-Escuela de Postgrado
-Departamento de Administración
-Departamento de Economía y Centro Microdatos
-Departamento de Control de Gestión y Sistemas de Información
-CLG
-Lexen – Lexen Constitución
-IAS
-Pagos
-Registro Curricular
-Alumni
-Admisión FEN
-Portal Pregrado
-NexoLaboral
Servicios de:
-Escritorio remoto (Servicios Corporativos)
-Laboratorios Virtuales
-VPN FEN y VPN Uchile
-SIGMA
-FENDOCS
-Formulario COVID (Estando fuera de la Facultad)
-Telefonía IP
-Aplicativos Internos dependientes de Servicios Centrales
-Aplicativos de Servicios Centrales: AUGE, SISPER. SAP, Emisión de boletas electrónicas (DTE)

Los siguientes servicios que no se verán afectados son:

Correo institucional – g.fen.uchile.cl (Gmail)
Aplicaciones de Google Workspace ubicadas dentro de cuenta de usuarios (Documentos, Drive, Calendarios, Meet, entre otros)
Servicios de Learning Management System (CANVAS) – canvas.fen.uchile.cl
Servicio de VideoConferencia y Colaboración Webex – fenuchile.webex.com
Servicio de VideoConferencia y Colaboración Zoom – fen-uchile.zoom.us
Qualtrics – fenuchile.qualtrics.com
Euro Monitor – login.euromonitor.com
Salesforce – fen-uchile.my.salesforce.com

Ante cualquier duda sobre la información entregada, favor contactarse al correo: soporte.tecnologia@fen.uchile.cl.
Oct 28, 12:53 (UTC-04:00) Santiago

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Oct 24, 05:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 (UTC-04:00) Santiago

Planificada - El 24 de Octubre de 2023, entre las 04:00 y las 06:00 horas se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Oct 11, 14:57 (UTC-04:00) Santiago

VTI: Sistemas de Conectividad Principales – Servicios Centrales Campus FEN (Impacto Operacional)

Terminada - The scheduled maintenance has been completed.
Oct 15, 14:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:01 (UTC-04:00) Santiago

Planificada - Maintenance will begin as scheduled in 60 minutes.
Oct 15, 10:59 (UTC-04:00) Santiago

Planificada - COMUNICADO - Vicerrectoría de Tecnología de la Información (VTI) - Uchile

Estimada comunidad universitaria,

Queremos informarles que este Domingo 15 de Octubre, entre las 13:00 y las 15:00 horas, se llevarán a cabo trabajos de mantenimiento en los equipos de la red RMS, incluyendo el switch core y otros componentes. Estos trabajos son esenciales para mantener y mejorar nuestra infraestructura de tecnología.

Durante este proceso de mantenimiento, es importante que estén al tanto de algunas intermitencias en los servicios, especialmente entre las 14:00 y las 14:40. Durante este período, los siguientes servicios pueden verse afectados:

-Conectividad de las Facultades/Organismos hacia/desde Internet.
-Acceso desde las Facultades/Organismos a los servicios corporativos en general, como portales corporativos, sistemas como AUGE, SISPER, SAP, Emisión de boletas electrónicas (DTE), entre otros.
-Acceso a servicios de conectividad, como VPN, WiFi y Telefonía.

Desde nuestra Facultad hemos tomado las medidas necesarias para minimizar las interrupciones por lo cual durante este período, el servicio de Internet dentro de nuestra Facultad seguirá operativo gracias a nuestro sistema de respaldo.

Agradecemos su comprensión y paciencia. Si tienen alguna pregunta o inquietud, no duden en ponerse en contacto con nosotros, soporte.tecnologia@fen.uchile.cl
Oct 11, 15:33 (UTC-04:00) Santiago

September, 2023

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Sep 20, 01:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 (UTC-04:00) Santiago

Planificada - El 19 de Septiembre de 2023, entre las 11:00 y las 1:00 horas del día 20/09 se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Sep 12, 08:29 (UTC-04:00) Santiago

WEBEX: Usuarios indican el no acceso a servicio de Webex Meeting

Resuelto - Damos por superado este incidente.
Sep 12, 08:54 (UTC-04:00) Santiago

Monitoreando - We are continuing to monitor for any further issues.
Sep 2, 13:22 (UTC-04:00) Santiago

Monitoreando - Se da por finalizado la probelmatica de no acceso del servicio Webex. Se monitorizara su comportamiento.
Sep 2, 13:21 (UTC-04:00) Santiago

Investigando - Nos encontramos indentificando la problematica que afecta el no acceso al servicio de webex meeting. Estaremos informando.
Sep 2, 09:31 (UTC-04:00) Santiago

August, 2023

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Aug 30, 02:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:00 (UTC-04:00) Santiago

Planificada - El 29 de Agosto de 2023, entre las 11:00 y las 1:00 horas del día 18/07 se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Aug 17, 18:39 (UTC-04:00) Santiago

ZOOM: Actualización del cliente de Windows, Android, iOS y Linux (sin impacto operativo)

Terminada - The scheduled maintenance has been completed.
Aug 21, 12:02 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 07:00 (UTC-04:00) Santiago

Planificada - Maintenance will begin as scheduled in 60 minutes.
Aug 21, 06:00 (UTC-04:00) Santiago

Planificada - Actualización del cliente de Mac, Windows, Android, iOS y Linux: 21/08/2023 (sin impacto operativo)
Próximo aviso de mantenimiento programado. Fuente zoom.us - https://status.zoom.us/incidents/8xzyzdt79gxd

Se actualizará una nueva versión de nuestros clientes Mac, Windows y Linux. Estarán disponibles para su descarga en https://zoom.us/download. También realizaremos un lanzamiento escalonado para iOS y Android en las tiendas de aplicaciones correspondientes. Esta actualización incluirá preguntas y respuestas para reuniones, recursos de seminarios web y mejoras de subtítulos automáticos.

Mac: https://support.zoom.us/hc/en-us/articles/201361963
Windows: https://support.zoom.us/hc/en-us/articles/201361953
Android: https://support.zoom.us/hc/en-us/articles/201361973
iOS: https://support.zoom.us/hc/en-us/articles/201361943
Linux: https://support.zoom.us/hc/en-us/articles/205759689

No hay impacto operativo. Todos los servicios estarán disponibles durante esta actualización programad
Aug 20, 23:46 (UTC-04:00) Santiago

Trabajos de Mantención Bases de Datos

Terminada - Los trabajos han sido completados con exito.
Aug 13, 01:14 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 (UTC-04:00) Santiago

Planificada - Estimada comunidad FEN,

Esperamos que se encuentren bien. Queremos informarles que el sábado 12 de agosto de 2023, se llevarán a cabo trabajos de mantenimiento en algunas Bases de Datos entre las 21:00 hrs y las 23:00 hrs. Estos trabajos afectarán la operatividad de algunos sistemas web de la FEN.

Durante este período, se experimentarán interrupciones en los siguientes sistemas de la facultad:

-Docencia Web
-Sistema Administración Docente (SAD)
-Portal de Inscripción
-Registro Curricular
-Sistema de Ayudantías
-Nexo Deportes
-Admin Nexos

Si tienen alguna pregunta o inquietud acerca de esta información, les pedimos que se pongan en contacto con nosotros a través del correo electrónico: soporte.sistemas@fen.uchile.cl.

Atentamente,
Dirección de Desarrollo Tecnológico
Aug 12, 20:44 (UTC-04:00) Santiago

July, 2023

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Jul 19, 01:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:01 (UTC-04:00) Santiago

Planificada - El 18 de Julio de 2023, entre las 11:00 y las 1:00 horas del día 18/07 se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Jul 10, 15:46 (UTC-04:00) Santiago

FACULTAD: Trabajos de Mantención de Sistemas Informáticos

Terminada - The scheduled maintenance has been completed.
Jul 16, 02:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 19:01 (UTC-04:00) Santiago

Planificada - Estimada comunidad FEN,

Esperamos que se encuentren bien. Queremos informarles que el sábado 15 de julio de 2023, se llevarán a cabo trabajos de mantenimiento en algunos Sistemas Informáticos entre las 19:00 PM y las 02:00 AM del día siguiente. Estos trabajos afectarán la operatividad de algunos sistemas web de la FEN.

Durante este período, se experimentarán interrupciones en los siguientes sistemas de la facultad:

- Docencia Web
- Sistema Administración Docente (SAD)
- Portal de Inscripción
- Registro Curricular
- Sistema de Ayudantías
- Sigma PAT
- Nexo Deportes
- Admin Nexos

Si tienen alguna pregunta o inquietud acerca de esta información, les pedimos que se pongan en contacto con nosotros a través del correo electrónico: soporte.sistemas@fen.uchile.cl.

Atentamente,
Dirección de Desarrollo Tecnológico
Jul 15, 18:02 (UTC-04:00) Santiago

ZOOM: Anuncio de mantenimiento programado para Zoom Rooms y Workspace Reservation

Terminada - The scheduled maintenance has been completed.
Jul 15, 04:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:00 (UTC-04:00) Santiago

Planificada - Maintenance will begin as scheduled in 60 minutes.
Jul 14, 23:59 (UTC-04:00) Santiago

Planificada - ZOOM - Realizaremos mantenimiento programado para Zoom Rooms y Workspace Reservation. No se espera ningún impacto operativo. Sin embargo, si durante la ventana de mantenimiento se produce una breve desconexión, el sistema se volverá a conectar automáticamente.

Componentes afectados
-Sala de Zoom - Sala de Zoom
-Sitio web Zoom - Portal web
-Reserva de espacio de trabajo de Zoom
Jul 13, 15:23 (UTC-04:00) Santiago

June, 2023

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Jun 28, 01:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:00 (UTC-04:00) Santiago

Planificada - El 27 de Junio de 2023, entre las 11:00 y las 1:00 horas del día 28/06 se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Jun 27, 18:50 (UTC-04:00) Santiago

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
Jun 27, 06:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:02 (UTC-04:00) Santiago

Planificada - El 27 de Junio de 2023, entre las 04:00 y las 06:00 horas se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
Jun 18, 01:00 (UTC-04:00) Santiago

ZOOM: Actualización del cliente de Windows, Android, iOS y Linux (sin impacto operativo)

Terminada - The scheduled maintenance has been completed.
Jun 19, 08:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 (UTC-04:00) Santiago

Planificada - Maintenance will begin as scheduled in 60 minutes.
Jun 19, 02:00 (UTC-04:00) Santiago

Planificada - Actualización del cliente de Mac, Windows, Android, iOS y Linux: 19/06/2023 (sin impacto operativo)
Próximo aviso de mantenimiento programado. Fuente zoom.us - https://status.zoom.us/incidents/8xzyzdt79gxd

Se actualizará una nueva versión de nuestros clientes Mac, Windows y Linux. Estarán disponibles para su descarga en https://zoom.us/download. También realizaremos un lanzamiento escalonado para iOS y Android en las tiendas de aplicaciones correspondientes. Esta actualización incluirá preguntas y respuestas para reuniones, recursos de seminarios web y mejoras de subtítulos automáticos.

Mac: https://support.zoom.us/hc/en-us/articles/201361963
Windows: https://support.zoom.us/hc/en-us/articles/201361953
Android: https://support.zoom.us/hc/en-us/articles/201361973
iOS: https://support.zoom.us/hc/en-us/articles/201361943
Linux: https://support.zoom.us/hc/en-us/articles/205759689

No hay impacto operativo. Todos los servicios estarán disponibles durante esta actualización programad
Jun 16, 14:26 (UTC-04:00) Santiago

Trabajos de Mantención Bases de Datos

Terminada - The scheduled maintenance has been completed.
Jun 4, 02:01 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 3, 22:18 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 22:00 (UTC-04:00) Santiago

Planificada - Estimada comunidad FEN:

Esperamos que se encuentren bien. Queremos informarles que el sábado 3 de junio de 2023, se llevarán a cabo trabajos de mantenimiento en algunas Bases de Datos entre las 22:00 PM y las 02:00 AM del día siguiente. Estos trabajos afectarán la operatividad de algunos sistemas web de la FEN.

Durante este período, se experimentarán interrupciones en los siguientes sistemas de la Facultad:

-Docencia Web
-Sistema Administración Docente (SAD)
-Portal de Inscripción
-Registro Curricular
-Sistema de Ayudantías
-Sigma PAT
-Nexo Deportes
-Admin Nexos

Si tienen alguna pregunta o inquietud acerca de esta información, les pedimos que se pongan en contacto con nosotros a través del correo electrónico: soporte.sistemas@fen.uchile.cl.

Atentamente,
Dirección de Desarrollo Tecnológico
Jun 3, 21:59 (UTC-04:00) Santiago

May, 2023

YOUTUBE: Usuarios indican problemas de lentitud y falla de carga de contenido

Resuelto - Se da por terminado este incidente.
May 19, 17:49 (UTC-04:00) Santiago

Monitoreando - Se ha detectado problemas de lentitud de carga sobre el sitio yotube.com. https://downdetector.cl/problemas/youtube/
May 19, 13:51 (UTC-04:00) Santiago