FEN Status

March, 2025

Issue accessing Zoom from Hong Kong (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 12, 00:29 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results. We will continue to provide updates as we have them.
Mar 11, 23:06 (UTC-04:00) Santiago

Identificado - We have identified the cause of the connectivity issues in the Hong Kong region for some customers. We will continue to provide updates as we have them.
Mar 11, 22:46 (UTC-04:00) Santiago

Investigando - We are investigating connectivity issues in the Hong Kong region for some customers. We will provide updates as we have them.
Mar 11, 22:29 (UTC-04:00) Santiago

A subset of users would be experiencing slowness when accessing our Web pages in Ohio region. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 11, 04:57 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue where a subset of users were experiencing slowness when accessing our Web pages in Ohio region. We will continue to monitor & provide updates as soon as there is more information to share.
Mar 11, 04:10 (UTC-04:00) Santiago

Investigando - We have detected service degradation where a subset of users would be experiencing slowness when accessing our Web pages in Ohio region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 11, 03:48 (UTC-04:00) Santiago

Issue with Voicemail Recording delays in Zoom Phone and Zoom Contact Center (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Mar 6, 22:26 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Mar 6, 22:16 (UTC-04:00) Santiago

Identificado - We have identified the issue causing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Mar 6, 22:06 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue where a subset of customers may be experiencing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Mar 6, 21:56 (UTC-04:00) Santiago

Impact Dashboard and Impact Messages are unavailable. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 6, 18:30 (UTC-04:00) Santiago

Monitoreando - We are continuing to monitor for any further issues.
Mar 6, 17:28 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 6, 17:25 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Mar 6, 16:48 (UTC-04:00) Santiago

Identificado - We are continuing to investigate this issue but don’t have any new information to share at this time. Thank you for your patience as we work towards a resolution. We will provide an update as soon as we have more details.
Mar 6, 14:25 (UTC-04:00) Santiago

Identificado - Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.
Mar 6, 12:41 (UTC-04:00) Santiago

Media recording, uploading, and playback degraded for some users (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 6, 08:26 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 6, 08:23 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Mar 6, 08:12 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Mar 6, 07:55 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 6, 07:41 (UTC-04:00) Santiago

Some users may encounter errors when accessing a New Quiz that requires Respondus Lockdown Browser. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 6, 02:58 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Mar 6, 01:59 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Mar 5, 23:19 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 5, 23:19 (UTC-04:00) Santiago

A subset of users experienced issue with Zoom Meetings and Zoom Phone for Sydney region. (Fuente: Status Zoom)

Resuelto - On 03/05/2025, between 8:40 UTC and 8:45 UTC, a subset of users experienced inbound and outbound call drops, issue with registration in Zoom Phone and issue with Zoom Meetings for Sydney region. Our engineers have mitigated the issue. This incident has been resolved.
Mar 5, 06:55 (UTC-04:00) Santiago

Some Canvas users are unable to view, upload or download files in Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 5, 06:37 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 5, 06:30 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 5, 06:23 (UTC-04:00) Santiago

Some users are experiencing errors when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 3, 23:07 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 3, 22:34 (UTC-04:00) Santiago

Some users might encounter errors when authenticating O365 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 3, 13:48 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Mar 3, 10:57 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Mar 3, 10:06 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 3, 08:56 (UTC-04:00) Santiago

504 error and long load times for some users in the SYD Region (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Mar 2, 23:13 (UTC-04:00) Santiago

Investigando - Our engineering team is still investigating the cause of the slowness and page errors for our Canvas users.
Mar 2, 22:25 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Mar 2, 20:18 (UTC-04:00) Santiago

February, 2025

Some users are experiencing connection errors when using New Quizzes (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 28, 18:34 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 28, 17:00 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 28, 16:58 (UTC-04:00) Santiago

Lucid Customization Configurations are not working as expected which is causing Lucid to appear in some instances when it should be hidden. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 26, 15:02 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 26, 14:23 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 26, 14:19 (UTC-04:00) Santiago

Some users are seeing errors and slow load times when accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 26, 10:38 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 26, 10:31 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 26, 10:30 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 26, 10:09 (UTC-04:00) Santiago

Issue with Zoom Phone in North America (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 20, 19:51 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with inbound/outbound calls for Zoom Phone in North America. We will continue to monitor and provide updates as we have them.
Feb 20, 19:08 (UTC-04:00) Santiago

Investigando - We are investigating an issue with inbound/outbound calls for Zoom Phone in North America. We will provide updates as we have them.
Feb 20, 18:43 (UTC-04:00) Santiago

Issue with Zoom Meetings and Room Connector in Singapore (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 20, 14:28 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing a subset of users are experiencing an issue with Zoom Meeting and Zoom Conference Room Connector in Singapore region. We will continue to monitor and provide updates as we have them.
Feb 20, 14:18 (UTC-04:00) Santiago

Investigando - We are currently investigating where a subset of users are experiencing an issue with Zoom Meeting and Zoom Conference Room Connector in Singapore region. We will provide updates as soon as there is more information to share.
Feb 20, 14:04 (UTC-04:00) Santiago

A subset of users would be experiencing issues with Zoom meetings in China. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 18, 07:05 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue where a subset of users were experiencing issues with Zoom meetings in China. We will continue provide updates as soon as there is more information to share.
Feb 18, 06:54 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
Feb 18, 06:12 (UTC-04:00) Santiago

Investigando - We have detected service degradation where a subset of users would be experiencing issues with Zoom meetings in China. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Feb 18, 05:37 (UTC-04:00) Santiago

Users are unable to add Zoom meeting through the Zoom add-in for Outlook (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 16, 14:32 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing users are unable to add Zoom meeting through the Zoom add-in for Outlook. As a workaround, users can add the Zoom meeting through add-in setting tab. We will continue to monitor and provide updates as we have them.
Feb 16, 14:22 (UTC-04:00) Santiago

Investigando - We are continuing to investigate users are unable to add Zoom meeting through the Zoom add-in for Outlook. As a workaround, users can add the Zoom meeting through add-in setting tab. We are investigating the issue & provide updates as we have them.
Feb 16, 14:00 (UTC-04:00) Santiago

Investigando - Users are unable to add Zoom meeting through the Zoom add-in for Outlook. As a workaround, users can add the Zoom meeting through add-in setting tab. We are investigating the issue & provide updates as we have them.
Feb 16, 13:19 (UTC-04:00) Santiago

Issue with Zoom CRC in Australia (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 14, 12:26 (UTC-04:00) Santiago

Monitoreando - We have resolved the intermittent issue with Zoom Conference Room Connector in Australia causing a subset of users experience intermittent audio and video quality issues in the Zoom Meetings in Australia region. We will continue to monitor and provide updates as we have them.
Feb 14, 10:21 (UTC-04:00) Santiago

Identificado - We have identified an intermittent issue with Zoom Conference Room Connector in Australia. A subset of users will intermittently experience audio and video quality issues in the Zoom Meetings in Australia region. We will provide updates as we have them.
Feb 14, 09:27 (UTC-04:00) Santiago

Investigando - We are investigating an intermittent issue with Zoom Conference Room Connector in Australia. We will provide updates as we have them.
Feb 14, 08:44 (UTC-04:00) Santiago

Some users may experience slow load times when accessing LTI Usage in Intelligent Insights (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 14, 07:00 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 13, 18:25 (UTC-04:00) Santiago

Some users may experience slow load times when accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 13, 11:23 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 13, 11:16 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Feb 13, 11:10 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 13, 10:54 (UTC-04:00) Santiago

Issue with email delivery and flagged as spam impacting a subset of users (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 11, 16:26 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue causing email delivery failures and emails being flagged as spam for a subset of users. We will continue to monitor and provide updates as we have them.
Feb 11, 07:40 (UTC-04:00) Santiago

Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 07:13 (UTC-04:00) Santiago

Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 06:03 (UTC-04:00) Santiago

Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 05:04 (UTC-04:00) Santiago

Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 04:03 (UTC-04:00) Santiago

Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 03:03 (UTC-04:00) Santiago

Identificado - A subset of users may experience an issue with email delivery failures and emails being flagged as spam. Our engineers are working with the third party provider and will provide updates as we have them.
Feb 11, 02:03 (UTC-04:00) Santiago

Some users may have experienced issues accessing Canvas (Fuente: Status Canvas)

Resuelto - Users may have experienced issues accessing Canvas from from 05:56 AM MST to 06:19 AM MST.
Feb 11, 09:56 (UTC-04:00) Santiago

Some users may experience slow load times when accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 11, 04:58 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 11, 00:23 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Feb 10, 23:59 (UTC-04:00) Santiago

Issue with Meeting Chat in EU (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 9, 15:46 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with Meeting Chat. We will continue to monitor and provide updates as we have them.
Feb 9, 15:38 (UTC-04:00) Santiago

Identificado - We have identified the issue with Meeting Chat. We will continue to provide updates as we have them.
Feb 9, 15:21 (UTC-04:00) Santiago

Investigando - We are investigating an issue with Meeting Chat. We will provide updates as we have them.
Feb 9, 15:01 (UTC-04:00) Santiago

Outcomes related services are delayed (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 6, 23:56 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 6, 16:45 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 6, 12:52 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Feb 6, 12:39 (UTC-04:00) Santiago

Investigando - We are currently investigating delays on actions related to Outcomes. Users will see delays when making edits to Outcomes, creating new Outcomes, grading quizzes that have Outcomes attached, or anything relating to Outcomes.
Feb 6, 12:28 (UTC-04:00) Santiago

Intermittent latency issues with some Zoom services (Fuente: Status Zoom)

Resuelto - On 2/5/2025 from 12:34 UTC to 18:52 UTC, Zoom experienced intermittent latency related issues across multiple services utilizing web portal. This incident has been resolved.
Feb 5, 17:43 (UTC-04:00) Santiago

Issue with Zoom Services in Hyderabad (Fuente: Status Zoom)

Resuelto - On 02/05/2025 from 16:31 UTC to 16:46 UTC, we experienced an issue with Zoom Services in Hyderabad. We have mitigated the issue. The incident has been resolved.
Feb 5, 14:02 (UTC-04:00) Santiago

Zoom Intermittent Service Degradation in Saudi Arabia Region (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 4, 15:35 (UTC-04:00) Santiago

Monitoreando - The intermittent network issues in Saudi Arabia impacting Zoom services in the region has been resolved. We will continue to monitor and provide updates as we have them.
Feb 4, 14:27 (UTC-04:00) Santiago

Identificado - We have identified the intermittent network issues in Saudi Arabia impacting Zoom services in the region. We will continue to provide updates as we have them.
Feb 4, 13:30 (UTC-04:00) Santiago

Investigando - We have identified intermittent network issues in Saudi Arabia impacting Zoom services in the region. We will provide regular updates.
Feb 4, 12:57 (UTC-04:00) Santiago

Some users are experiencing long load times when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 4, 11:31 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 4, 11:18 (UTC-04:00) Santiago

Issue with live meeting dashboard in Saudi Arabia region (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 4, 11:05 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with live meeting dashboard in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Feb 4, 10:50 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue with live meeting dashboard in Saudi Arabia region. We will provide updates as we have them.
Feb 4, 10:11 (UTC-04:00) Santiago

Issue with Live Streaming (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 3, 20:22 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue affecting live streaming meetings to YouTube. We will continue to monitor and provide updates as we have them.
Feb 3, 20:16 (UTC-04:00) Santiago

Identificado - We have identified the issue affecting live streaming meetings to YouTube. We will continue to provide updates as we have them.
Feb 3, 19:57 (UTC-04:00) Santiago

Investigando - Zoom is experiencing an issue with live streaming meetings to YouTube. We are investigating and will provide updates.
Feb 3, 19:52 (UTC-04:00) Santiago

Admin Analytics and Intelligent Insights has a few filters that are currently disabled (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 3, 15:38 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Feb 3, 14:15 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Feb 3, 14:14 (UTC-04:00) Santiago

Difficulty Publishing Projects (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Feb 3, 14:18 (UTC-04:00) Santiago

Investigando - Users are reporting difficulty publishing projects. We are actively investigating the issue. We will update this page when we have more information.
Feb 3, 13:24 (UTC-04:00) Santiago

Issue with search and dashboard related services. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Feb 1, 14:17 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with search and dashboard related services across Zoom are experiencing performance degradation. We will continue to monitor and provide updates as we have them.
Feb 1, 14:04 (UTC-04:00) Santiago

Identificado - We have identified the issue with search and dashboard related services across Zoom are experiencing performance degradation. We will continue to provide updates as we have them.
Feb 1, 13:47 (UTC-04:00) Santiago

Investigando - Search and dashboard related services across Zoom are experiencing performance degradation. We are currently investigating and will provide updates shortly.
Feb 1, 13:27 (UTC-04:00) Santiago

Issue with Zoom Support Website (Fuente: Status Zoom)

Resuelto - On 02/01/2025 from 6:05 UTC to 6:30 UTC, we experienced an issue with our support website (support.zoom.com). We have mitigated the issue. The incident has been resolved.
Feb 1, 03:30 (UTC-04:00) Santiago

January, 2025

The "Report a Problem" Button in Canvas is Not Submitting Tickets to Support. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 31, 21:09 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 20:58 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue. Canvas Support can still be contacted via live chat, phone call, or email at support@instructure.com.
Jan 31, 18:56 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 31, 18:23 (UTC-04:00) Santiago

Some users are seeing errors and slow load times when accessing New Quizzes (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 31, 16:48 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 16:44 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 16:42 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 31, 15:45 (UTC-04:00) Santiago

Some users are experiencing long load times when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 28, 16:30 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 28, 16:29 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Jan 28, 16:27 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 28, 16:18 (UTC-04:00) Santiago

A subset of users would be experiencing issues with Inbound / Outbound calls in UK. (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 23, 08:11 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue where a subset of users were experiencing issues with Inbound / Outbound calls in UK. We are monitoring the results & will provide updates as soon as there is more information to share.
Jan 23, 08:01 (UTC-04:00) Santiago

Investigando - We have detected service degradation where a subset of users would be experiencing issues with Inbound / Outbound calls in UK. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Jan 23, 06:35 (UTC-04:00) Santiago

Issue with inbound call failures for US region (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 22, 20:26 (UTC-04:00) Santiago

Monitoreando - Upon further investigation we have determined there was no impact for Zoom customers. We will continue to monitor and provide updates as we have them.
Jan 22, 19:52 (UTC-04:00) Santiago

Investigando - We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.
Jan 22, 17:08 (UTC-04:00) Santiago

Issue with Zoom Phone One Way Audio Outbound Call Quality in LATAM (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 22, 19:10 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue affecting a subset of users with Zoom Phone one way audio outbound call quality in LATAM. We will continue to monitor and provide updates as we have them.
Jan 22, 18:53 (UTC-04:00) Santiago

Identificado - We have identified the issue affecting a subset of users with Zoom Phone one way audio outbound call quality in LATAM. We will provide updates as we have them.
Jan 22, 17:47 (UTC-04:00) Santiago

Investigando - We are investigating an issue affecting a subset of users with Zoom Phone one way audio outbound call quality in LATAM. We will provide updates as we have them.
Jan 22, 15:57 (UTC-04:00) Santiago

Some users may experience errors when accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 21, 23:12 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 21, 22:48 (UTC-04:00) Santiago

Issue with Zoom Phone outbound calls in Europe. (Fuente: Status Zoom)

Resuelto - On 1/21/2025 from 07:00 UTC to 13:57 UTC, a subset of Zoom Phone users might have experienced outbound call issue in Europe region. We have mitigated the issue and the incident has been resolved.
Jan 21, 11:50 (UTC-04:00) Santiago

Issue with Enable Nested app authentication for Outlook Add-in SSO (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 18, 04:37 (UTC-04:00) Santiago

Identificado - Enable Nested app authentication for “Outlook Add-in SSO" authentication flow is not functioning as expected. The team has identified the problem and is scheduled to deploying the fix this evening, January 17. The launch of this feature is underway and customer communications inviting admins to enable it have been sent. However the implementation of the feature is not performing as expected and requires a deployment to remediate. There is no impact to end users as this is an administrative function only.
Jan 17, 17:58 (UTC-04:00) Santiago

Issue with Zoom Phone inbound calls for Mexico and Panama numbers (Fuente: Status Zoom)

Resuelto - On 1/17/2025 from 18:26 UTC to 21:48 UTC, a subset of users may experienced inbound call issues with Mexico and Panama numbers on Zoom Phone. We have fixed this issue and the incident has been resolved.
Jan 17, 18:56 (UTC-04:00) Santiago

Issues with Zoom services in São Paulo (Fuente: Status Zoom)

Resuelto - On 1/17/2025 from 17:40 UTC to 17:47 UTC, users will have experienced issues in São Paulo region. We have fixed this issue and the incident has been resolved.
Jan 17, 15:06 (UTC-04:00) Santiago

Issue with Live Meeting Dashboard (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 16, 23:19 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with Live Meeting Dashboard. We will continue to monitor and provide updates as we have them.
Jan 16, 23:09 (UTC-04:00) Santiago

Identificado - We have identified the issue with Live Meeting Dashboard. We will provide updates as we have them.
Jan 16, 22:15 (UTC-04:00) Santiago

Investigando - We are investigating an issue with Live Meeting Dashboard. We will provide updates as we have them.
Jan 16, 20:56 (UTC-04:00) Santiago

Some users are experiencing Gradebook load errors (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 14, 21:56 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 14, 16:35 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 14, 16:33 (UTC-04:00) Santiago

INTERMITENCIA: Servicio de Internet Nivel Central

Resuelto - This incident has been resolved.
Jan 14, 16:00 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 14, 16:00 (UTC-04:00) Santiago

Identificado - Se informa sobre intermitencias en el servicio de internet a nivel central, lo que está afectando el acceso a páginas web que alojan servicios de la facultad. Adicionalmente, se han reportado intermitencias en el servicio de VPN por parte de los usuarios.
Jan 14, 12:25 (UTC-04:00) Santiago

Users unable to access Canvas (Fuente: Status Canvas)

Resuelto - Users were unable to access Canvas and were receiving page error messages.
Jan 13, 22:00 (UTC-04:00) Santiago

Issue with Live Meeting Dashboard and Webhooks (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 13, 17:06 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with Live Meeting Dashboard and Webhooks. We will continue to monitor and provide updates as we have them.
Jan 13, 14:30 (UTC-04:00) Santiago

Identificado - We continue to work to address the identified issue with Live Meeting Dashboard and Webhooks. We will provide updates as soon as there is more information to share.
Jan 13, 14:12 (UTC-04:00) Santiago

Identificado - We continue to work to address the identified issue with Live Meeting Dashboard and Webhooks. We will provide updates as soon as there is more information to share.
Jan 13, 13:20 (UTC-04:00) Santiago

Identificado - We have identified the issue with Live Meeting Dashboard and Webhooks. We will provide updates as we have them.
Jan 13, 12:41 (UTC-04:00) Santiago

Investigando - We are investigating an issue with Live Meeting Dashboard and Webhooks. We will provide updates as we have them.
Jan 13, 12:31 (UTC-04:00) Santiago

Slow loading in Canvas for some users (Fuente: Status Canvas)

Resuelto - Some users experienced slowness when accessing items in Canvas from 9:17 AM MST - 9:24 AM MST.
Jan 13, 13:00 (UTC-04:00) Santiago

Users in India & Canada may have experienced issues accessing AIC services (Fuente: Status Zoom)

Resuelto - On 1/9/2025 from 6:25 UTC to 7:59 UTC, users in India & Canada may have experienced issues accessing AIC services. We have fixed this issue and the incident has been resolved.
Jan 9, 03:25 (UTC-04:00) Santiago

Some users are experiencing connection errors when accessing Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 8, 00:16 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 8, 00:10 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 7, 23:59 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 7, 23:55 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Jan 7, 23:05 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 7, 22:50 (UTC-04:00) Santiago

Our support phone provider has run into an issue that is causing us to not receive user's calls. We are working with them to resolve this. For now please contact support via email, or our online chat. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 6, 10:35 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 6, 10:25 (UTC-04:00) Santiago

Issue with Zoom Contact Center (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Jan 3, 23:55 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue that impacted Zoom Contact Center service. We will continue to monitor and provide updates as we have them.
Jan 3, 23:41 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue impacting Zoom Contact Center service. We will provide updates as we have them.
Jan 3, 23:19 (UTC-04:00) Santiago

Users are experiencing errors when attempting to use the Immersive Reader (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Jan 3, 18:23 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Jan 3, 18:23 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Jan 3, 17:14 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Jan 3, 17:04 (UTC-04:00) Santiago

December, 2024

Zoom Phone maintenance rollback (Fuente: Status Zoom)

Resuelto - From 01:00 12/21 UTC - 01:00 12/22 UTC, Zoom has successfully completed the Zoom Phone maintenance to route additional Zoom Phone & Zoom Contact Center traffic across our new Data Centers (https://status.zoom.us/incidents/1xtdkft6972m). Due to internal monitoring detection and a few customers’ feedback, there are possible misconfigurations in some customers’ firewall side, Zoom has decided to rollback these changes and work directly with customers to confirm all services are working correctly for them. In order for customers to avoid any potential issues in the future, please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page including signaling and media (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548)
Dec 21, 22:36 (UTC-04:00) Santiago

Long Pageview Load Times (Fuente: Status Canvas)

Resuelto - This incident has been identified as a bug. The incident will be closed and impacted users should follow up via Support case.
Dec 20, 14:06 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Dec 20, 14:02 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Dec 19, 19:02 (UTC-04:00) Santiago

Investigando - Some users may encounter long load times when accessing pageviews.
Dec 19, 14:26 (UTC-04:00) Santiago

Issue creating Zoom Whiteboards and Zoom Notes (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Dec 19, 15:04 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with creating Zoom Whiteboards and Zoom Notes. We will continue to monitor and provide updates as we have them.
Dec 19, 14:53 (UTC-04:00) Santiago

Identificado - We have identified the issue with creating Zoom Whiteboards and Zoom Notes. We will provide updates as we have them.
Dec 19, 14:39 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Dec 19, 14:00 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue with creating whiteboards and Zoom Notes. We will provide updates as we have them.
Dec 19, 13:42 (UTC-04:00) Santiago

Issue with incoming calls in Zoom Phone (Fuente: Status Zoom)

Resuelto - From 01:17 12-14-2024 UTC to 16:16 12-15-2024 UTC a subset of US customers' incoming calls were impacted. This issue has been resolved.
Dec 15, 14:11 (UTC-04:00) Santiago

Issues with call and agent status for Zoom Contact Center (Fuente: Status Zoom)

Resuelto - On 12/14/2024 from 01:30 to 02:10 UTC, a subset of customers may have experienced call and agent status issues for Zoom Contact Center. The issue has been resolved.
Dec 13, 23:09 (UTC-04:00) Santiago

Some users are not able to query Catalog data from Canvas Data 2 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 12, 06:41 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 12, 05:09 (UTC-04:00) Santiago

Issue with Zoom Portal sign-in and live streaming (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Dec 11, 21:15 (UTC-04:00) Santiago

Monitoreando - The issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming has been resolved. We will continue to monitor and provide updates as we have them.
Dec 11, 20:37 (UTC-04:00) Santiago

Identificado - We are continuing to monitor the issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming. If you do have a username and password to login directly to Zoom we do recommend to use this alternative method to login.
Dec 11, 20:20 (UTC-04:00) Santiago

Identificado - We have detected an issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming. If you do have a username and password to login directly to Zoom we do recommend to use this alternative method to login.
Dec 11, 17:40 (UTC-04:00) Santiago

Issue with message delivery for Zoom Contact Center (Fuente: Status Zoom)

Resuelto - On 12/11/1024, from 17:58 UTC to 12/12/2024 0:40 UTC, a subset of customers may have experienced major disruptions in message delivery for Facebook Messenger and WhatsApp within Zoom Contact Center. The root cause of the issue was an outage within the Meta platform. This issue has since been resolved.
Dec 11, 17:02 (UTC-04:00) Santiago

Some users are not able to query Catalog data from Canvas Data 2 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 11, 05:19 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 11, 03:42 (UTC-04:00) Santiago

Our support phone provider has run into an issue that is causing us to not receive user's calls. We are working with them to resolve this. For now please contact support via email, or our online chat. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 10, 18:30 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 10, 17:21 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Dec 10, 17:05 (UTC-04:00) Santiago

Outcomes Service backlogged (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 7, 17:45 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 6, 17:24 (UTC-04:00) Santiago

Some Users are getting 504 loading errors when accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 6, 19:48 (UTC-04:00) Santiago

Identificado - We are continuing to work on a fix for this issue.
Dec 6, 19:48 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Dec 6, 19:48 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Dec 6, 19:20 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 6, 19:19 (UTC-04:00) Santiago

New Quizzes is experiencing slow load times for users (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 6, 17:22 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 6, 16:55 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Dec 6, 14:09 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 6, 13:57 (UTC-04:00) Santiago

Some users may have experienced issues accessing Canvas (Fuente: Status Canvas)

Resuelto - Users may have experienced issues accessing Canvas between 6:12 pm MST and 6:25 pm MST.
Dec 4, 22:40 (UTC-04:00) Santiago

Some users may encounter errors when accessing Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Dec 2, 09:47 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 2, 09:42 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Dec 2, 09:37 (UTC-04:00) Santiago

November, 2024

Issue with the Zoom Billing (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 28, 07:42 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with Zoom billing portal. We will continue to monitor and provide updates as we have them.
Nov 28, 07:29 (UTC-04:00) Santiago

Identificado - Our monitoring has detected issues with Zoom billing portal, we have identified and investigating the issue. We will provide updates as we have them.
Nov 28, 06:55 (UTC-04:00) Santiago

Some users may experience longer load times when accessing Canvas Outcomes (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 28, 00:58 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 28, 00:52 (UTC-04:00) Santiago

Some users may encounter outdated data when querying Canvas Data 2 (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 27, 07:35 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 26, 21:29 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Nov 26, 18:58 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 26, 18:19 (UTC-04:00) Santiago

Login issues with Ellkay Integration Services (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 25, 18:34 (UTC-04:00) Santiago

Monitoreando - The issue causing the healthcare integration login has been resolved. We will continue to monitor and provide updates as we have them.
Nov 25, 18:24 (UTC-04:00) Santiago

Identificado - We have identified the issue with our healthcare integration login. We will continue to provide updates as we have them.
Nov 25, 18:07 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 17:15 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 15:24 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue with our healthcare integration login. We will provide updates as we have them.
Nov 25, 14:05 (UTC-04:00) Santiago

Issue with live meeting dashboard (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 23, 02:54 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with live meeting dashboard for customers in Saudi Arabia. We will continue to monitor and provide updates as we have them.
Nov 23, 02:40 (UTC-04:00) Santiago

Identificado - We have identified the issue with live meeting dashboard for customers in Saudi Arabia, We will continue to provide updates as we have them.
Nov 23, 02:13 (UTC-04:00) Santiago

Investigando - Our monitoring has detected issues with live meeting dashboard for customers in Saudi Arabia, we are currently investigating and will provide updates as we have them.
Nov 23, 01:53 (UTC-04:00) Santiago

Some users may be encountering 500 page errors in Canvas (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 22, 14:43 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 22, 14:34 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 22, 14:20 (UTC-04:00) Santiago

Some users may encounter errors when using discussions (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 20, 20:00 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 20, 19:25 (UTC-04:00) Santiago

Investigando - We are continuing to investigate this issue.
Nov 20, 18:43 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 20, 18:42 (UTC-04:00) Santiago

Issue with Zoom AIC (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 20, 15:10 (UTC-04:00) Santiago

Monitoreando - We have resolved the intermittent issue with Zoom AIC for meeting summary and meeting query. We will continue to monitor and provide updates as we have them.
Nov 20, 14:31 (UTC-04:00) Santiago

Identificado - We have identified the intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 14:27 (UTC-04:00) Santiago

Investigando - We are currently investigating an intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 14:07 (UTC-04:00) Santiago

Some Users May Encounter Delays In Outcomes Data Being Processed (Fuente: Status Canvas)

Resuelto - We are currently investigating this issue.
Nov 20, 11:00 (UTC-04:00) Santiago

Some users in the United States are experiencing 500 errors in Canvas. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 18, 23:55 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 18, 23:36 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 18, 23:06 (UTC-04:00) Santiago

Some users may experience errors when using New Quizzes functions, along with a small subset of LTIs failing to launch. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 18, 16:47 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 18, 16:43 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Nov 18, 16:10 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 18, 14:37 (UTC-04:00) Santiago

Issue with Zoom Virtual Agent (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 18, 15:18 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with a subset of customers experiencing an issue with Zoom Virtual Agent. We will continue to monitor and provide updates as we have them.
Nov 18, 14:58 (UTC-04:00) Santiago

Identificado - If a customer retrained and published an intent between 1:00 11/16/2024 and 17:00 11/18/2024 UTC, please make changes to the intent (e.g. remove/add training phrases) and then retrain, republish the intent.
Nov 18, 14:28 (UTC-04:00) Santiago

Investigando - We are seeing a subset of customers experiencing an issue with Zoom Virtual Agent. We will provide updates as we have them.
Nov 18, 14:17 (UTC-04:00) Santiago

Issue with Workforce Management (Fuente: Status Zoom)

Resuelto - From 3:23 UTC 11/17/2024 to 2:00 UTC 11/18/2024, a subset of customers may have experienced an issue with viewing real time adherence report for Workforce Management. The incident has been resolved.
Nov 17, 23:07 (UTC-04:00) Santiago

Service degradation with Zoom's services in Saudi Arabia (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 17, 14:57 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with Zoom's services in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Nov 17, 14:46 (UTC-04:00) Santiago

Identificado - We continue to work to address the identified issue with Zoom's services in Saudi Arabia region. Zoom will provide updates as soon as there is more information to share.
Nov 17, 14:27 (UTC-04:00) Santiago

Identificado - We have identified the issue with Zoom's services in Saudi Arabia region, Zoom will provide updates as soon as there is more information to share.
Nov 17, 12:30 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue, We will provide more updates as we have them.
Nov 17, 11:43 (UTC-04:00) Santiago

Investigando - Our monitoring has detected service degradation with Zoom's services in Saudi Arabia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 17, 11:27 (UTC-04:00) Santiago

Some Users May Encounter Delays In Outcomes Data Being Processed (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Nov 15, 18:20 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 15, 17:47 (UTC-04:00) Santiago

Investigando - Some users may see delays in outcomes aligning in New Quizzes. We are currently investigating this issue.
Nov 15, 14:36 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Nov 15, 14:35 (UTC-04:00) Santiago

Issue with Zoom Rooms management page, Device Management and Workspace Reservation (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Nov 12, 17:22 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue where users may have experienced issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will continue to monitor and provide updates as we have them.
Nov 12, 15:52 (UTC-04:00) Santiago

Investigando - We have detected an issue where users may be experiencing issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will provide updates as we have them.
Nov 12, 15:07 (UTC-04:00) Santiago

Issue with Zoom Phone Devices (Fuente: Status Zoom)

Resuelto - On 11/12/2024 from 16:20 to 18:10 UTC a subset of customer may have experienced an issue with Zoom Phone Devices configuration or firmware update as well as call control features.
Nov 12, 15:42 (UTC-04:00) Santiago

October, 2024

Some users are not able to load Studio embeds. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Oct 31, 21:20 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Oct 31, 20:25 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Oct 31, 20:00 (UTC-04:00) Santiago

Some users may encounter errors when accessing a New Quiz that require Respondus Lockdown Browser. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Oct 31, 17:45 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Oct 31, 17:12 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Oct 31, 17:00 (UTC-04:00) Santiago

LTI Usage Report Failing To Update (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Oct 29, 14:15 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Oct 28, 18:24 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue involving LTI Usage report data not updating.
Oct 28, 16:10 (UTC-04:00) Santiago

Our CD2 customers in the IAD (us-east-1) region might experience a latency with data being updated. (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Oct 25, 13:02 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring progress. The missing data is expected to be loaded in 4-6 hours.
Oct 25, 07:00 (UTC-04:00) Santiago

Identificado - The issue has been identified and a fix is being implemented.
Oct 25, 06:29 (UTC-04:00) Santiago

Investigando - We are currently investigating this issue.
Oct 25, 05:18 (UTC-04:00) Santiago

504 errors when accessing New Quizzes (Fuente: Status Canvas)

Resuelto - This incident has been resolved.
Oct 24, 14:36 (UTC-04:00) Santiago

Monitoreando - A fix has been implemented and we are monitoring the results.
Oct 24, 14:07 (UTC-04:00) Santiago

Issue with Zoom Phone Inbound and Outbound calls in LATAM (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Oct 17, 18:37 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue with a subset of LATAM customers experiencing one-way audio. We will continue to monitor and provide updates as we have them.
Oct 17, 18:25 (UTC-04:00) Santiago

Investigando - We are investigating an issue with a subset of LATAM customers experiencing one-way audio. We will provide updates as we have them.
Oct 17, 17:55 (UTC-04:00) Santiago

Issue with Zoom Phone Voicemail and SMS message delays in the US region (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Oct 16, 19:38 (UTC-04:00) Santiago

Monitoreando - The issue causing Voicemail and SMS message delays with Zoom Phone has been resolved. We will continue to monitor and provide updates as we have them.
Oct 16, 19:11 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We will provide more information as we have them.
Oct 16, 18:25 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We have confirmed Zoom Contact Center is not impacted. We will continue to provide updates as we have them.
Oct 16, 16:14 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 15:55 (UTC-04:00) Santiago

Investigando - We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 14:49 (UTC-04:00) Santiago

Investigando - We are currently investigating an issue with Zoom Phone Voicemail delays. We are also experiencing SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 14:15 (UTC-04:00) Santiago

Issue with Zoom Clips (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Oct 12, 02:47 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue. We will continue to monitor and provide updates as we have them.
Oct 12, 02:37 (UTC-04:00) Santiago

Investigando - Our monitoring has detected service degradation with Zoom Clips. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 12, 02:19 (UTC-04:00) Santiago

Issue with Zoom billing portal (refund) (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Oct 9, 03:53 (UTC-04:00) Santiago

Monitoreando - We have resolved the issue where users experiencing issues with the Zoom billing portal (refund), We will continue to monitor and provide updates as we have them.
Oct 9, 03:43 (UTC-04:00) Santiago

Identificado - We have identified the issue where users experiencing issues with the Zoom billing portal (refund). We are currently investigating and will provide updates as we have them.
Oct 9, 01:29 (UTC-04:00) Santiago

Investigando - We have received reports for users experiencing issue with Zoom billing portal (refund). We are currently investigating and will provide updates as we have them.
Oct 9, 00:30 (UTC-04:00) Santiago

A subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Oct 1, 08:07 (UTC-04:00) Santiago

Monitoreando - We have fixed the issue where a subset of users would have experienced issues with Customer Dashboards & delay in joining meetings. We will continue to monitor & provide updates.
Oct 1, 07:18 (UTC-04:00) Santiago

Identificado - We have identified the issue where a subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings. We will continue to provide updates as we have them.
Oct 1, 06:26 (UTC-04:00) Santiago

Investigando - We have detected service degradation where a subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 1, 06:11 (UTC-04:00) Santiago

September, 2024

Issue with outbound SMS/MMS messages (Fuente: Status Zoom)

Resuelto - This incident has been resolved.
Sep 27, 21:46 (UTC-04:00) Santiago

Monitoreando - The issue causing intermittent failures for outbound SMS/MMS messages has been resolved. We will continue to monitor and provide updates as we have them.
Sep 27, 21:35 (UTC-04:00) Santiago

Identificado - We have Identified the issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will continue to provide updates as we have them.
Sep 27, 21:15 (UTC-04:00) Santiago

Investigando - We are investigating an issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will provide updates as we have them.
Sep 27, 20:39 (UTC-04:00) Santiago

August, 2024

Sin incidentes reportados.

July, 2024

Sin incidentes reportados.

June, 2024

Sin incidentes reportados.

May, 2024

WEBEX: Usuarios reportan problemas de inicio de sesión

Resuelto - Este incidente a sido resuelto.
May 30, 18:15 (UTC-04:00) Santiago

Identificado - Se ha identificado una interrupción continua en nuestro servicio de webex que está afectando su funcionamiento. El equipo de ingeniería de Webex está trabajando arduamente para resolver este problema.
May 28, 17:46 (UTC-04:00) Santiago

Identificado - Usuarios reportan problemas de inicio de sesión. El problema ha sido identificado y trabajos en su solución.
May 28, 15:41 (UTC-04:00) Santiago

WIRELESS: Actualización de Firmware / Puntos de Acceso Inalámbricos Facultad

Terminada - The scheduled maintenance has been completed.
May 20, 04:00 (UTC-04:00) Santiago

En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 (UTC-04:00) Santiago

Planificada - El 20 de Mayo de 2024, entre las 02:00 y las 04:00 horas se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
May 8, 14:48 (UTC-04:00) Santiago

April, 2024

Sin incidentes reportados.