Incidentes Pasados
March, 2025
Resuelto - This incident has been resolved.
Mar 12, 00:29 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results. We will continue to provide updates as we have them.
Mar 11, 23:06 (UTC-04:00) Santiago
Identificado - We have identified the cause of the connectivity issues in the Hong Kong region for some customers. We will continue to provide updates as we have them.
Mar 11, 22:46 (UTC-04:00) Santiago
Investigando - We are investigating connectivity issues in the Hong Kong region for some customers. We will provide updates as we have them.
Mar 11, 22:29 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 11, 04:57 (UTC-04:00) Santiago
Monitoreando - We have fixed the issue where a subset of users were experiencing slowness when accessing our Web pages in Ohio region. We will continue to monitor & provide updates as soon as there is more information to share.
Mar 11, 04:10 (UTC-04:00) Santiago
Investigando - We have detected service degradation where a subset of users would be experiencing slowness when accessing our Web pages in Ohio region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 11, 03:48 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 6, 22:26 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue causing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Mar 6, 22:16 (UTC-04:00) Santiago
Identificado - We have identified the issue causing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Mar 6, 22:06 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue where a subset of customers may be experiencing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Mar 6, 21:56 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 6, 18:30 (UTC-04:00) Santiago
Monitoreando - We are continuing to monitor for any further issues.
Mar 6, 17:28 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 6, 17:25 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Mar 6, 16:48 (UTC-04:00) Santiago
Identificado - We are continuing to investigate this issue but don’t have any new information to share at this time. Thank you for your patience as we work towards a resolution. We will provide an update as soon as we have more details.
Mar 6, 14:25 (UTC-04:00) Santiago
Identificado - Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We have identified the root cause as a recent software update and are actively working to resolve the issue with the highest priority.
Mar 6, 12:41 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 6, 08:26 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 6, 08:23 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Mar 6, 08:12 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Mar 6, 07:55 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Mar 6, 07:41 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 6, 02:58 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Mar 6, 01:59 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Mar 5, 23:19 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Mar 5, 23:19 (UTC-04:00) Santiago
Resuelto - On 03/05/2025, between 8:40 UTC and 8:45 UTC, a subset of users experienced inbound and outbound call drops, issue with registration in Zoom Phone and issue with Zoom Meetings for Sydney region. Our engineers have mitigated the issue. This incident has been resolved.
Mar 5, 06:55 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 5, 06:37 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Mar 5, 06:30 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Mar 5, 06:23 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 3, 23:07 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Mar 3, 22:34 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 3, 13:48 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Mar 3, 10:57 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Mar 3, 10:06 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Mar 3, 08:56 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Mar 2, 23:13 (UTC-04:00) Santiago
Investigando - Our engineering team is still investigating the cause of the slowness and page errors for our Canvas users.
Mar 2, 22:25 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Mar 2, 20:18 (UTC-04:00) Santiago
February, 2025
Resuelto - This incident has been resolved.
Feb 28, 18:34 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 28, 17:00 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Feb 28, 16:58 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 26, 15:02 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 26, 14:23 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Feb 26, 14:19 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 26, 10:38 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 26, 10:31 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 26, 10:30 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Feb 26, 10:09 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 20, 19:51 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with inbound/outbound calls for Zoom Phone in North America. We will continue to monitor and provide updates as we have them.
Feb 20, 19:08 (UTC-04:00) Santiago
Investigando - We are investigating an issue with inbound/outbound calls for Zoom Phone in North America. We will provide updates as we have them.
Feb 20, 18:43 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 20, 14:28 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue causing a subset of users are experiencing an issue with Zoom Meeting and Zoom Conference Room Connector in Singapore region. We will continue to monitor and provide updates as we have them.
Feb 20, 14:18 (UTC-04:00) Santiago
Investigando - We are currently investigating where a subset of users are experiencing an issue with Zoom Meeting and Zoom Conference Room Connector in Singapore region. We will provide updates as soon as there is more information to share.
Feb 20, 14:04 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 18, 07:05 (UTC-04:00) Santiago
Monitoreando - We have fixed the issue where a subset of users were experiencing issues with Zoom meetings in China. We will continue provide updates as soon as there is more information to share.
Feb 18, 06:54 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
Feb 18, 06:12 (UTC-04:00) Santiago
Investigando - We have detected service degradation where a subset of users would be experiencing issues with Zoom meetings in China. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Feb 18, 05:37 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 16, 14:32 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue causing users are unable to add Zoom meeting through the Zoom add-in for Outlook. As a workaround, users can add the Zoom meeting through add-in setting tab. We will continue to monitor and provide updates as we have them.
Feb 16, 14:22 (UTC-04:00) Santiago
Investigando - We are continuing to investigate users are unable to add Zoom meeting through the Zoom add-in for Outlook. As a workaround, users can add the Zoom meeting through add-in setting tab. We are investigating the issue & provide updates as we have them.
Feb 16, 14:00 (UTC-04:00) Santiago
Investigando - Users are unable to add Zoom meeting through the Zoom add-in for Outlook. As a workaround, users can add the Zoom meeting through add-in setting tab. We are investigating the issue & provide updates as we have them.
Feb 16, 13:19 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 14, 12:26 (UTC-04:00) Santiago
Monitoreando - We have resolved the intermittent issue with Zoom Conference Room Connector in Australia causing a subset of users experience intermittent audio and video quality issues in the Zoom Meetings in Australia region. We will continue to monitor and provide updates as we have them.
Feb 14, 10:21 (UTC-04:00) Santiago
Identificado - We have identified an intermittent issue with Zoom Conference Room Connector in Australia. A subset of users will intermittently experience audio and video quality issues in the Zoom Meetings in Australia region. We will provide updates as we have them.
Feb 14, 09:27 (UTC-04:00) Santiago
Investigando - We are investigating an intermittent issue with Zoom Conference Room Connector in Australia. We will provide updates as we have them.
Feb 14, 08:44 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 14, 07:00 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Feb 13, 18:25 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 13, 11:23 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 13, 11:16 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Feb 13, 11:10 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 13, 10:54 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 11, 16:26 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue causing email delivery failures and emails being flagged as spam for a subset of users. We will continue to monitor and provide updates as we have them.
Feb 11, 07:40 (UTC-04:00) Santiago
Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 07:13 (UTC-04:00) Santiago
Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 06:03 (UTC-04:00) Santiago
Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 05:04 (UTC-04:00) Santiago
Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 04:03 (UTC-04:00) Santiago
Identificado - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 03:03 (UTC-04:00) Santiago
Identificado - A subset of users may experience an issue with email delivery failures and emails being flagged as spam. Our engineers are working with the third party provider and will provide updates as we have them.
Feb 11, 02:03 (UTC-04:00) Santiago
Resuelto - Users may have experienced issues accessing Canvas from from 05:56 AM MST to 06:19 AM MST.
Feb 11, 09:56 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 11, 04:58 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 11, 00:23 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Feb 10, 23:59 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 9, 15:46 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with Meeting Chat. We will continue to monitor and provide updates as we have them.
Feb 9, 15:38 (UTC-04:00) Santiago
Identificado - We have identified the issue with Meeting Chat. We will continue to provide updates as we have them.
Feb 9, 15:21 (UTC-04:00) Santiago
Investigando - We are investigating an issue with Meeting Chat. We will provide updates as we have them.
Feb 9, 15:01 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 6, 23:56 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Feb 6, 16:45 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 6, 12:52 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Feb 6, 12:39 (UTC-04:00) Santiago
Investigando - We are currently investigating delays on actions related to Outcomes. Users will see delays when making edits to Outcomes, creating new Outcomes, grading quizzes that have Outcomes attached, or anything relating to Outcomes.
Feb 6, 12:28 (UTC-04:00) Santiago
Resuelto - On 2/5/2025 from 12:34 UTC to 18:52 UTC, Zoom experienced intermittent latency related issues across multiple services utilizing web portal. This incident has been resolved.
Feb 5, 17:43 (UTC-04:00) Santiago
Resuelto - On 02/05/2025 from 16:31 UTC to 16:46 UTC, we experienced an issue with Zoom Services in Hyderabad. We have mitigated the issue. The incident has been resolved.
Feb 5, 14:02 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 4, 15:35 (UTC-04:00) Santiago
Monitoreando - The intermittent network issues in Saudi Arabia impacting Zoom services in the region has been resolved. We will continue to monitor and provide updates as we have them.
Feb 4, 14:27 (UTC-04:00) Santiago
Identificado - We have identified the intermittent network issues in Saudi Arabia impacting Zoom services in the region. We will continue to provide updates as we have them.
Feb 4, 13:30 (UTC-04:00) Santiago
Investigando - We have identified intermittent network issues in Saudi Arabia impacting Zoom services in the region. We will provide regular updates.
Feb 4, 12:57 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 4, 11:31 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 4, 11:18 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 4, 11:05 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with live meeting dashboard in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Feb 4, 10:50 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue with live meeting dashboard in Saudi Arabia region. We will provide updates as we have them.
Feb 4, 10:11 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 3, 20:22 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue affecting live streaming meetings to YouTube. We will continue to monitor and provide updates as we have them.
Feb 3, 20:16 (UTC-04:00) Santiago
Identificado - We have identified the issue affecting live streaming meetings to YouTube. We will continue to provide updates as we have them.
Feb 3, 19:57 (UTC-04:00) Santiago
Investigando - Zoom is experiencing an issue with live streaming meetings to YouTube. We are investigating and will provide updates.
Feb 3, 19:52 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 3, 15:38 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Feb 3, 14:15 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Feb 3, 14:14 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 3, 14:18 (UTC-04:00) Santiago
Investigando - Users are reporting difficulty publishing projects. We are actively investigating the issue. We will update this page when we have more information.
Feb 3, 13:24 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Feb 1, 14:17 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with search and dashboard related services across Zoom are experiencing performance degradation. We will continue to monitor and provide updates as we have them.
Feb 1, 14:04 (UTC-04:00) Santiago
Identificado - We have identified the issue with search and dashboard related services across Zoom are experiencing performance degradation. We will continue to provide updates as we have them.
Feb 1, 13:47 (UTC-04:00) Santiago
Investigando - Search and dashboard related services across Zoom are experiencing performance degradation. We are currently investigating and will provide updates shortly.
Feb 1, 13:27 (UTC-04:00) Santiago
Resuelto - On 02/01/2025 from 6:05 UTC to 6:30 UTC, we experienced an issue with our support website (support.zoom.com). We have mitigated the issue. The incident has been resolved.
Feb 1, 03:30 (UTC-04:00) Santiago
January, 2025
Resuelto - This incident has been resolved.
Jan 31, 21:09 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 20:58 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue. Canvas Support can still be contacted via live chat, phone call, or email at support@instructure.com.
Jan 31, 18:56 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Jan 31, 18:23 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 31, 16:48 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 16:44 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 31, 16:42 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Jan 31, 15:45 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 28, 16:30 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 28, 16:29 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Jan 28, 16:27 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Jan 28, 16:18 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 23, 08:11 (UTC-04:00) Santiago
Monitoreando - We have fixed the issue where a subset of users were experiencing issues with Inbound / Outbound calls in UK. We are monitoring the results & will provide updates as soon as there is more information to share.
Jan 23, 08:01 (UTC-04:00) Santiago
Investigando - We have detected service degradation where a subset of users would be experiencing issues with Inbound / Outbound calls in UK. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Jan 23, 06:35 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 22, 20:26 (UTC-04:00) Santiago
Monitoreando - Upon further investigation we have determined there was no impact for Zoom customers. We will continue to monitor and provide updates as we have them.
Jan 22, 19:52 (UTC-04:00) Santiago
Investigando - We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.
Jan 22, 17:08 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 22, 19:10 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue affecting a subset of users with Zoom Phone one way audio outbound call quality in LATAM. We will continue to monitor and provide updates as we have them.
Jan 22, 18:53 (UTC-04:00) Santiago
Identificado - We have identified the issue affecting a subset of users with Zoom Phone one way audio outbound call quality in LATAM. We will provide updates as we have them.
Jan 22, 17:47 (UTC-04:00) Santiago
Investigando - We are investigating an issue affecting a subset of users with Zoom Phone one way audio outbound call quality in LATAM. We will provide updates as we have them.
Jan 22, 15:57 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 21, 23:12 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Jan 21, 22:48 (UTC-04:00) Santiago
Resuelto - On 1/21/2025 from 07:00 UTC to 13:57 UTC, a subset of Zoom Phone users might have experienced outbound call issue in Europe region. We have mitigated the issue and the incident has been resolved.
Jan 21, 11:50 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 18, 04:37 (UTC-04:00) Santiago
Identificado - Enable Nested app authentication for “Outlook Add-in SSO" authentication flow is not functioning as expected.  The team has identified the problem and is scheduled to deploying the fix this evening, January 17.    The launch of this feature is underway and customer communications inviting admins to enable it have been sent. However the implementation of the feature is not performing as expected and requires a deployment to remediate.   There is no impact to end users as this is an administrative function only.
Jan 17, 17:58 (UTC-04:00) Santiago
Resuelto - On 1/17/2025 from 18:26 UTC to 21:48 UTC, a subset of users may experienced inbound call issues with Mexico and Panama numbers on Zoom Phone. We have fixed this issue and the incident has been resolved.
Jan 17, 18:56 (UTC-04:00) Santiago
Resuelto - On 1/17/2025 from 17:40 UTC to 17:47 UTC, users will have experienced issues in SĂŁo Paulo region. We have fixed this issue and the incident has been resolved.
Jan 17, 15:06 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 16, 23:19 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with Live Meeting Dashboard. We will continue to monitor and provide updates as we have them.
Jan 16, 23:09 (UTC-04:00) Santiago
Identificado - We have identified the issue with Live Meeting Dashboard. We will provide updates as we have them.
Jan 16, 22:15 (UTC-04:00) Santiago
Investigando - We are investigating an issue with Live Meeting Dashboard. We will provide updates as we have them.
Jan 16, 20:56 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 14, 21:56 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Jan 14, 16:35 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Jan 14, 16:33 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 14, 16:00 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Jan 14, 16:00 (UTC-04:00) Santiago
Identificado - Se informa sobre intermitencias en el servicio de internet a nivel central, lo que está afectando el acceso a páginas web que alojan servicios de la facultad. Adicionalmente, se han reportado intermitencias en el servicio de VPN por parte de los usuarios.
Jan 14, 12:25 (UTC-04:00) Santiago
Resuelto - Users were unable to access Canvas and were receiving page error messages.
Jan 13, 22:00 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 13, 17:06 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with Live Meeting Dashboard and Webhooks. We will continue to monitor and provide updates as we have them.
Jan 13, 14:30 (UTC-04:00) Santiago
Identificado - We continue to work to address the identified issue with Live Meeting Dashboard and Webhooks. We will provide updates as soon as there is more information to share.
Jan 13, 14:12 (UTC-04:00) Santiago
Identificado - We continue to work to address the identified issue with Live Meeting Dashboard and Webhooks. We will provide updates as soon as there is more information to share.
Jan 13, 13:20 (UTC-04:00) Santiago
Identificado - We have identified the issue with Live Meeting Dashboard and Webhooks. We will provide updates as we have them.
Jan 13, 12:41 (UTC-04:00) Santiago
Investigando - We are investigating an issue with Live Meeting Dashboard and Webhooks. We will provide updates as we have them.
Jan 13, 12:31 (UTC-04:00) Santiago
Resuelto - Some users experienced slowness when accessing items in Canvas from 9:17 AM MST - 9:24 AM MST.
Jan 13, 13:00 (UTC-04:00) Santiago
Resuelto - On 1/9/2025 from 6:25 UTC to 7:59 UTC, users in India & Canada may have experienced issues accessing AIC services. We have fixed this issue and the incident has been resolved.
Jan 9, 03:25 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 8, 00:16 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Jan 8, 00:10 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Jan 7, 23:59 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Jan 7, 23:55 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Jan 7, 23:05 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Jan 7, 22:50 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 6, 10:35 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Jan 6, 10:25 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 3, 23:55 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue that impacted Zoom Contact Center service. We will continue to monitor and provide updates as we have them.
Jan 3, 23:41 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue impacting Zoom Contact Center service. We will provide updates as we have them.
Jan 3, 23:19 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Jan 3, 18:23 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Jan 3, 18:23 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Jan 3, 17:14 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Jan 3, 17:04 (UTC-04:00) Santiago
December, 2024
Resuelto - From 01:00 12/21 UTC - 01:00 12/22 UTC, Zoom has successfully completed the Zoom Phone maintenance to route additional Zoom Phone & Zoom Contact Center traffic across our new Data Centers (https://status.zoom.us/incidents/1xtdkft6972m). Due to internal monitoring detection and a few customers’ feedback, there are possible misconfigurations in some customers’ firewall side, Zoom has decided to rollback these changes and work directly with customers to confirm all services are working correctly for them. In order for customers to avoid any potential issues in the future, please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page including signaling and media (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548)
Dec 21, 22:36 (UTC-04:00) Santiago
Resuelto - This incident has been identified as a bug. The incident will be closed and impacted users should follow up via Support case.
Dec 20, 14:06 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Dec 20, 14:02 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Dec 19, 19:02 (UTC-04:00) Santiago
Investigando - Some users may encounter long load times when accessing pageviews.
Dec 19, 14:26 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 19, 15:04 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with creating Zoom Whiteboards and Zoom Notes. We will continue to monitor and provide updates as we have them.
Dec 19, 14:53 (UTC-04:00) Santiago
Identificado - We have identified the issue with creating Zoom Whiteboards and Zoom Notes. We will provide updates as we have them.
Dec 19, 14:39 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Dec 19, 14:00 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue with creating whiteboards and Zoom Notes. We will provide updates as we have them.
Dec 19, 13:42 (UTC-04:00) Santiago
Resuelto - From 01:17 12-14-2024 UTC to 16:16 12-15-2024 UTC a subset of US customers' incoming calls were impacted. This issue has been resolved.
Dec 15, 14:11 (UTC-04:00) Santiago
Resuelto - On 12/14/2024 from 01:30 to 02:10 UTC, a subset of customers may have experienced call and agent status issues for Zoom Contact Center. The issue has been resolved.
Dec 13, 23:09 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 12, 06:41 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Dec 12, 05:09 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 11, 21:15 (UTC-04:00) Santiago
Monitoreando - The issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming has been resolved. We will continue to monitor and provide updates as we have them.
Dec 11, 20:37 (UTC-04:00) Santiago
Identificado - We are continuing to monitor the issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming. If you do have a username and password to login directly to Zoom we do recommend to use this alternative method to login.
Dec 11, 20:20 (UTC-04:00) Santiago
Identificado - We have detected an issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming. If you do have a username and password to login directly to Zoom we do recommend to use this alternative method to login.
Dec 11, 17:40 (UTC-04:00) Santiago
Resuelto - On 12/11/1024, from 17:58 UTC to 12/12/2024 0:40 UTC, a subset of customers may have experienced major disruptions in message delivery for Facebook Messenger and WhatsApp within Zoom Contact Center. The root cause of the issue was an outage within the Meta platform. This issue has since been resolved.
Dec 11, 17:02 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 11, 05:19 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Dec 11, 03:42 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 10, 18:30 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 10, 17:21 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Dec 10, 17:05 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 7, 17:45 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 6, 17:24 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 6, 19:48 (UTC-04:00) Santiago
Identificado - We are continuing to work on a fix for this issue.
Dec 6, 19:48 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Dec 6, 19:48 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Dec 6, 19:20 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Dec 6, 19:19 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 6, 17:22 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 6, 16:55 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Dec 6, 14:09 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Dec 6, 13:57 (UTC-04:00) Santiago
Resuelto - Users may have experienced issues accessing Canvas between 6:12 pm MST and 6:25 pm MST.
Dec 4, 22:40 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Dec 2, 09:47 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Dec 2, 09:42 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Dec 2, 09:37 (UTC-04:00) Santiago
November, 2024
Resuelto - This incident has been resolved.
Nov 28, 07:42 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with Zoom billing portal. We will continue to monitor and provide updates as we have them.
Nov 28, 07:29 (UTC-04:00) Santiago
Identificado - Our monitoring has detected issues with Zoom billing portal, we have identified and investigating the issue. We will provide updates as we have them.
Nov 28, 06:55 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 28, 00:58 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 28, 00:52 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 27, 07:35 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 26, 21:29 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Nov 26, 18:58 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 26, 18:19 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 25, 18:34 (UTC-04:00) Santiago
Monitoreando - The issue causing the healthcare integration login has been resolved. We will continue to monitor and provide updates as we have them.
Nov 25, 18:24 (UTC-04:00) Santiago
Identificado - We have identified the issue with our healthcare integration login. We will continue to provide updates as we have them.
Nov 25, 18:07 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 17:15 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 15:24 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue with our healthcare integration login. We will provide updates as we have them.
Nov 25, 14:05 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 23, 02:54 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with live meeting dashboard for customers in Saudi Arabia. We will continue to monitor and provide updates as we have them.
Nov 23, 02:40 (UTC-04:00) Santiago
Identificado - We have identified the issue with live meeting dashboard for customers in Saudi Arabia, We will continue to provide updates as we have them.
Nov 23, 02:13 (UTC-04:00) Santiago
Investigando - Our monitoring has detected issues with live meeting dashboard for customers in Saudi Arabia, we are currently investigating and will provide updates as we have them.
Nov 23, 01:53 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 22, 14:43 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 22, 14:34 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 22, 14:20 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 20, 20:00 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 20, 19:25 (UTC-04:00) Santiago
Investigando - We are continuing to investigate this issue.
Nov 20, 18:43 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 20, 18:42 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 20, 15:10 (UTC-04:00) Santiago
Monitoreando - We have resolved the intermittent issue with Zoom AIC for meeting summary and meeting query. We will continue to monitor and provide updates as we have them.
Nov 20, 14:31 (UTC-04:00) Santiago
Identificado - We have identified the intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 14:27 (UTC-04:00) Santiago
Investigando - We are currently investigating an intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 14:07 (UTC-04:00) Santiago
Resuelto - We are currently investigating this issue.
Nov 20, 11:00 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 18, 23:55 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 18, 23:36 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 18, 23:06 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 18, 16:47 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 18, 16:43 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Nov 18, 16:10 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 18, 14:37 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 18, 15:18 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with a subset of customers experiencing an issue with Zoom Virtual Agent. We will continue to monitor and provide updates as we have them.
Nov 18, 14:58 (UTC-04:00) Santiago
Identificado - If a customer retrained and published an intent between 1:00 11/16/2024 and 17:00 11/18/2024 UTC, please make changes to the intent (e.g. remove/add training phrases) and then retrain, republish the intent.
Nov 18, 14:28 (UTC-04:00) Santiago
Investigando - We are seeing a subset of customers experiencing an issue with Zoom Virtual Agent. We will provide updates as we have them.
Nov 18, 14:17 (UTC-04:00) Santiago
Resuelto - From 3:23 UTC 11/17/2024 to 2:00 UTC 11/18/2024, a subset of customers may have experienced an issue with viewing real time adherence report for Workforce Management. The incident has been resolved.
Nov 17, 23:07 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 17, 14:57 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with Zoom's services in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Nov 17, 14:46 (UTC-04:00) Santiago
Identificado - We continue to work to address the identified issue with Zoom's services in Saudi Arabia region. Zoom will provide updates as soon as there is more information to share.
Nov 17, 14:27 (UTC-04:00) Santiago
Identificado - We have identified the issue with Zoom's services in Saudi Arabia region, Zoom will provide updates as soon as there is more information to share.
Nov 17, 12:30 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue, We will provide more updates as we have them.
Nov 17, 11:43 (UTC-04:00) Santiago
Investigando - Our monitoring has detected service degradation with Zoom's services in Saudi Arabia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 17, 11:27 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 15, 18:20 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Nov 15, 17:47 (UTC-04:00) Santiago
Investigando - Some users may see delays in outcomes aligning in New Quizzes. We are currently investigating this issue.
Nov 15, 14:36 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Nov 15, 14:35 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Nov 12, 17:22 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue where users may have experienced issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will continue to monitor and provide updates as we have them.
Nov 12, 15:52 (UTC-04:00) Santiago
Investigando - We have detected an issue where users may be experiencing issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will provide updates as we have them.
Nov 12, 15:07 (UTC-04:00) Santiago
Resuelto - On 11/12/2024 from 16:20 to 18:10 UTC a subset of customer may have experienced an issue with Zoom Phone Devices configuration or firmware update as well as call control features.
Nov 12, 15:42 (UTC-04:00) Santiago
October, 2024
Resuelto - This incident has been resolved.
Oct 31, 21:20 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Oct 31, 20:25 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Oct 31, 20:00 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 31, 17:45 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Oct 31, 17:12 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Oct 31, 17:00 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 29, 14:15 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Oct 28, 18:24 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue involving LTI Usage report data not updating.
Oct 28, 16:10 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 25, 13:02 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring progress. The missing data is expected to be loaded in 4-6 hours.
Oct 25, 07:00 (UTC-04:00) Santiago
Identificado - The issue has been identified and a fix is being implemented.
Oct 25, 06:29 (UTC-04:00) Santiago
Investigando - We are currently investigating this issue.
Oct 25, 05:18 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 24, 14:36 (UTC-04:00) Santiago
Monitoreando - A fix has been implemented and we are monitoring the results.
Oct 24, 14:07 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 17, 18:37 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue with a subset of LATAM customers experiencing one-way audio. We will continue to monitor and provide updates as we have them.
Oct 17, 18:25 (UTC-04:00) Santiago
Investigando - We are investigating an issue with a subset of LATAM customers experiencing one-way audio. We will provide updates as we have them.
Oct 17, 17:55 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 16, 19:38 (UTC-04:00) Santiago
Monitoreando - The issue causing Voicemail and SMS message delays with Zoom Phone has been resolved. We will continue to monitor and provide updates as we have them.
Oct 16, 19:11 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We will provide more information as we have them.
Oct 16, 18:25 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We have confirmed Zoom Contact Center is not impacted. We will continue to provide updates as we have them.
Oct 16, 16:14 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 15:55 (UTC-04:00) Santiago
Investigando - We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 14:49 (UTC-04:00) Santiago
Investigando - We are currently investigating an issue with Zoom Phone Voicemail delays. We are also experiencing SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 14:15 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 12, 02:47 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue. We will continue to monitor and provide updates as we have them.
Oct 12, 02:37 (UTC-04:00) Santiago
Investigando - Our monitoring has detected service degradation with Zoom Clips. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 12, 02:19 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 9, 03:53 (UTC-04:00) Santiago
Monitoreando - We have resolved the issue where users experiencing issues with the Zoom billing portal (refund), We will continue to monitor and provide updates as we have them.
Oct 9, 03:43 (UTC-04:00) Santiago
Identificado - We have identified the issue where users experiencing issues with the Zoom billing portal (refund). We are currently investigating and will provide updates as we have them.
Oct 9, 01:29 (UTC-04:00) Santiago
Investigando - We have received reports for users experiencing issue with Zoom billing portal (refund). We are currently investigating and will provide updates as we have them.
Oct 9, 00:30 (UTC-04:00) Santiago
Resuelto - This incident has been resolved.
Oct 1, 08:07 (UTC-04:00) Santiago
Monitoreando - We have fixed the issue where a subset of users would have experienced issues with Customer Dashboards & delay in joining meetings. We will continue to monitor & provide updates.
Oct 1, 07:18 (UTC-04:00) Santiago
Identificado - We have identified the issue where a subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings. We will continue to provide updates as we have them.
Oct 1, 06:26 (UTC-04:00) Santiago
Investigando - We have detected service degradation where a subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 1, 06:11 (UTC-04:00) Santiago
September, 2024
Resuelto - This incident has been resolved.
Sep 27, 21:46 (UTC-04:00) Santiago
Monitoreando - The issue causing intermittent failures for outbound SMS/MMS messages has been resolved. We will continue to monitor and provide updates as we have them.
Sep 27, 21:35 (UTC-04:00) Santiago
Identificado - We have Identified the issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will continue to provide updates as we have them.
Sep 27, 21:15 (UTC-04:00) Santiago
Investigando - We are investigating an issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will provide updates as we have them.
Sep 27, 20:39 (UTC-04:00) Santiago
August, 2024

Sin incidentes reportados.

July, 2024

Sin incidentes reportados.

June, 2024

Sin incidentes reportados.

May, 2024
Resuelto - Este incidente a sido resuelto.
May 30, 18:15 (UTC-04:00) Santiago
Identificado - Se ha identificado una interrupción continua en nuestro servicio de webex que está afectando su funcionamiento. El equipo de ingeniería de Webex está trabajando arduamente para resolver este problema.
May 28, 17:46 (UTC-04:00) Santiago
Identificado - Usuarios reportan problemas de inicio de sesión. El problema ha sido identificado y trabajos en su solución.
May 28, 15:41 (UTC-04:00) Santiago
Terminada - The scheduled maintenance has been completed.
May 20, 04:00 (UTC-04:00) Santiago
En Progreso - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 (UTC-04:00) Santiago
Planificada - El 20 de Mayo de 2024, entre las 02:00 y las 04:00 horas se actualizará el firmware de los puntos de acceso de la red inalámbricas de Facultad. Los puntos de acceso seguirán sirviendo a los clientes mientras se actualizan hasta que se reinician a la nueva versión, lo que demora aproximadamente un minuto.

Dichas actualizaciones tienen como características: Mejoras de rendimiento y estabilidad.
May 8, 14:48 (UTC-04:00) Santiago
April, 2024

Sin incidentes reportados.